Awards

Design Awards Citation 2000 , awarded by US General Services Administration for energy conservation design for new NOAA building in Boulder , Colorado , In recognition of your outstanding contribution to excellence in Federal Design .

Kelly Henry
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Employment

2007 -  2009
Computer Applications Instructor

Taught computer applications in classroom setting, in particular Microsoft Office programs Access, Excel, Word, Outlook and PowerPoint

Teaching the Access database program became my specialty .I taught all 3 levels of Access classes : Basic, Intermediate and Advanced. Each level was a separate two-day course .I would work with students on their workplace database design issues.

Communicated with clients prior to onsite instruction to coordinate training requirements
Followed up with students after class concerning their questions related to program application

Strengths in classroom training : Ability to create enthusiasm and a positive learning environment

Knowledge of adult learning theory and educational psychology
Ability to communicate and reinforce software program s main concepts
Method of presentation, incorporating humor and energy
Rapport with students
Patience with students inquiries and frustrations

2005 -  2007
Service Specialist

Provided support for students, parents and staff in the areas of financial aid, accounts receivable and registration.
Associate Registrar

Assisted with implementation of new academic records software

Wrote and edited training materials for new software programs. This included documentation for Datatel's Colleague and WebAdvisor programs.

Provided software training to staff and faculty
Supervised several staff members in Registrar s Office

Provided customer service related to academic records questions and issues
Contact person in Registrar s Office for staff and students for Graduate programs
Taught computer class to undergraduate students, under separate contract. Class was based on Microsoft Office applications.

2003 -  2005
President

Provided group software training and individual coaching

Delivered software training in Microsoft Office to business and government employees

Provided software training or on-site support for customized and proprietary software
Established and maintained client contacts
Provided customized Excel spreadsheets
Clients included :
Kaiser Permanente : Provided software training classes or on-site support for implementation of new Epic HealthConnect medical software. Also helped to write and edit associated training materials.

City of Arvada, Colorado : Provided software training classes for Microsoft Office programs Word, Excel and PowerPoint.

2001 -  2002
Support Technician

Provided training in use of proprietary cost-estimating software

Wrote and edited training materials
Provided phone and email technical support at call center. This included logging and finding solutions to customer problems.

1994 -  2001
Project Leader

Technical writing included project specifications and proposals
Communicated with clients regarding their needs, system assessment and design recommendations

Education

Miscellaneous

Mentored others in the basics of the design process and use of engineering software programs
Provided onsite client support and supervision of onsite staff
Designed HVAC heating, ventilating and air-conditioning systems utilizing AutoCAD
Strengths in project leadership : Promotion and stimulation of communication between various groups to facilitate a smooth process and a better final product
Superior customer service, building rapport with clients
Strong verbal and written communication skills