Summary

Experienced IT professional seeking a position which requires combination of training, technical, desktop support and communication skills, proven team leadership, flexibility and multitasking, travel a plus
Hardware : IBM PCs, IBM switches, Compaq and Dell PCs, Datapoint, DEC VAX 11/7XX series, Univac

Software : CHCS11 like AHLTA, CHCS1, eClinicalWorks EMR/Billing, Microsoft Office, Lotus Smartsuite, ToolBook

Operating Systems : MS/PC Dos, MS Win95/98/2000, Novell 4.x, VAX VMS, SCO/AIX Unix

Programming Languages : Cobol, Fortran, Easel, Databus, Basic, SQL


Employment

1996 -  2007
Consultant/ Trainer

Trained EMR training for private medical practices, from small to medium-sized clinics.
Trained the electronic medical records system CHCS11 like Composite Healthcare System, performing both ILT like Instructor Led Training and one-on-one training for military medical personnel throughout the world and providing clinic support for medical facilities.
Developed and delivered ILT IBM LAN network hardware courses, applying hands-on lab.
Produced ad hoc queries/reports utilizing Access, FoxPro and Excel.
Improved quality of validating clinical and surgical data by producing ad hoc queries/reports for medical procedures performed.

1998 -  2004
Specialist

Improved customer focus by providing technical support for on-site training issues, exporting training material onto media.
Increased effective on-site training for instructors and ensured proper delivery by tracking classroom materials.
Improved/increased productivity for internal customers by maintaining and upgrading all client workstations.
Achieved successful migration from DEC network over to WinNT.
Improved customer productivity by identifying and solving network connectivity problems.
Provided support in the installation, configuration, testing for LAN connectivity of various types hardware or software equipment, operating on HP Unix, Aix Unix, NT or Win95/ Win98.

1994 -  1998
Network Support

Trained the customer on Microsoft products and proprietary applications.
Increased customer retention by providing updates for both PBX Merlin Legend Telecommunications Systems.
Increased productivity by identifying and correcting PC, server and network problems.

1988 -  1994
Senior Systems Programmer

Increased effectiveness of training for engineers by creating Computer Based Training like CBT courseware.
Developed, designed, maintained, monitored and tested fire protective devices for Kennedy Space Center facilities.
Improved the productivity of the Fire Protective Systems Department by serving as their project manager.
Reduced the costs in maintaining all operations and systems control for a VAX Ethernet network by providing support as a one-man team for customer support services and all hardware/software related issues.

1982 -  1988
Mathematical Statistician/Systems Analyst

Supported and maintained Datapoint ARCNET System and its configuration control for the Naval Hospitals which monitors hospital-wide health services, clinical data and fiscal management packages throughout the Southeast Naval Command.
Provided user training for several software packages, operating systems.
Created adhoc queries and reports of Navy schools' attrition data in order to analyze number of drop outs to help evaluate retention rates.

Education

Miscellaneous

Education
Graduated Magna Cum Laude

Teacher certifications held in the states of Georgia, Alabama and Florida

Clearances
Previous Interim Secret 2004

Acted as Automated Data Processing like ADP security person, maintained inventory and operational status, performed risk and vulnerability assessments.

Employment
eClinicalWorks, LLC, Westboro, MA
OSI/Teksystems, Tacoma, WA
CGI Corporation, Fairfax, VA
Nortel Networks Raleigh, NC
Anixter RTP, NC
University of NC Hospitals, Chapel Hill, NC
Naval Hospital, Pensacola, FL
IBM RTP, NC
EG and G, FL Kennedy Space Center, FL