Summary




An Information Technology Senior Project Manager and Professional with extensive international/domestic business experience Asia, Europe, Mid-East, Hong Kong and China. Strong people leadership skills and the ability to manage complex technical project teams and delegate authority. A team player with a successful track record of project management, support and interacting with executive management and department heads. Excellent written and verbal communications, presentation and analytical skills. Adept in needs assessments, problem resolution and negotiations.



Employment

2008 -  2009
IMS/ISD Contractor

Manage County of San_Mateo ECM or EDMS Platform, with management responsibility of 2 employees.

Lead in the development of Countywide EDMS Information Technology Strategic Plan ITSP, strategic strategies related to component, infrastructure, services and systems.
Champion use of FileNet P8 ECM application architectures.

Manage the ECM/EDMS platform - Work includes but not limited to : analyzing, the current FileNet software configuration, determining and documenting the proposed configuration alternatives to meet the project s business requirements, defining cost estimates for each alternative for approved solutions.
Liaison between IMS/ISD and the various departments of County of San_Mateo s 21 departments, 17 business and 4 sub-divisions promoting FileNet P8 infrastructure expansion and utilization of existing resources.
Directed and Implemented Countywide upgrade of current P8 development servers, resulting in more robust and faster testing environment.
Designed EDMS FileNet P8 server s staging environment specifications and cost analysis.
Developed platform policies, procedures and Service Level Agreement SLA for C.A.R.E. and Office of the CMO, describing the minimum performance criteria as a provider s promise while delivering a service.
Handle day-to-day operational system functionality and responsible for identifying and trouble-shooting issues from end users, serving as tier 1 and 2 support, with escalation and tracking of tier 3 IBM support tickets.

Provide weekly 1 on 1 project status reports to the Deputy Director and Assistant Deputy Director IMS/ISD.

Responsible for planning, coordination and system monitoring of ECM activities both Development and Production environments.

Coordinate and Facilitate FileNet P8 101 Basic Training classes for the County of San_Mateo Countywide.
Development and implementation of solutions to technical issues. Gather all pertinent ISD EDMS departmental information for weekly reports to IMS/ISD Division Leadership.
Coordinate weekly departmental meetings, current and upcoming countywide FileNet ECM platform projects.
Streamlined/enhanced EDMS change management processes.

2000 -  2007
Senior Infrastructure Manager

Overseen 43 key personnel tier 2 and 3 technical support for 57 global mission critical financial servers, with net transactions upward of 8.5 million in revenue

Senior Technical Lead for the whole of APL s Global Facsys infrastructure projects.
Managed APL s faxing platform data center relocation from inception to end of life but not limited to T1 cabling, networking, scheduling downtime, movers and applications teams from previous provider, ACS, to new provider EDS.

Consolidated corporate Facsys Platform International Servers FPIS for Asia, Europe and Mid-East, resulting in more efficient CCMS application work flow, revenue savings of $358000 dollars annually.
Directed worldwide server upgrade project, end to end inclusive of implementation, migration scheduling, testing pre/post production, with minimal downtime of 28 northern China PRC down-line countries.

Designed weekly project status reports and coordinated with 13 financial applications team.
Handled 3rd party support vendors, global 24/7 contract and support initiatives, reducing support cost by 60%.
Developed platform policies, procedures and strategic strategies related to infrastructure systems, components and services.

Facilitated training/mentoring of Global IRM s in the areas of server builds, SMS, E-Policy and other PM management methodology, reduced training time by 50%.
Clarified disaster recovery documentation and developed an effective system of financial reporting.
Assist in management and performance of world-wide Sarbanes-Oxley communication plan.

1998 -  2000
Senior Business Development Manager

Managed 23 direct report consultants Information Technology.

Developed national document scanning and conversion centers committed to delivering high quality services to companies which where implementing electronic document imaging systems EDMS.
Coordinated business initiatives with various external vendors/customers Resumix, HotJobs, Liberty IMS, Optical Laser, Kofax, Prime Recognition.
Allocated budget and resources for the EDMS platform.

Weekly project status reporting and coordination with applications team.
Trained and mentored document conversion specialist.

Conducted tracking status report meetings providing information on project resources, management and coordination in project teams and engagement of subcontractors.
Resolved project issues and enforced decisions.

1994 -  1998
Senior Manager

Miscellaneous

Director of 7 central and western EDMS distribution processing centers, processing upwards of 6.8 million documents per week, with management responsibility of 22 employees.
Developed and designed turnkey document workflow system which reduced end of month closing turn around time from 12 days to less than 7 days between A/R and A/P.
Reduced the cost of processing invoice documents from 18 cents to 5.3 cents, resulting in a decrease of $136943 per year in cost to Mission s Los Angeles facility.
Created disaster recovery DR workflow and analysis plan to ensure minimal downtime, in the event of data loss or power interruption.
Financial planning/control/reporting for assigned project, identification and management of cross-project dependencies.
Organized and drove execution of infrastructure projects on a Fast-Track process, resulting in a savings of $250000 in systems management process implementation.
Education/Training
Bachelors of Arts - Business Administration
University of Maryland, College Park MD
Pursuing Degree : Masters Theology and Religion
School of Urban Missions S.U.M. Anticipated date of completion May 2009
Community College of the Air Force - USAF, Misawa Japan
Additional Certifications and Certificates of Completion
Project Management PMBOK
PMP Exam Prep 40 Hours Advanced
Project Scope Management
Project Planning
Project Initiating/Closing
Managing Task, Leading People
Conflict Resolution
Process Improvement
The Master Negotiator
Daily Process Management
Time Mastery
Zodiac Financial Assessment
Microsoft Certification Windows 2000 Server, Enterprise, W2K3, Security, Systems Infrastructure, Microsoft 2000+MCSE
Certified as Corporate Leadership Facilitator, Zienger-Miller, Frontline Leadership 1995
Networking OS/Servers Software/Programming Languages Management
Cisco routing TCP/IP, OSI Model, RIP. IGRP
Telnet, FTP, Cisco VPN
DNS, NFS, DHCP, Microsoft IIS
Hands-on knowledge if Layer 321 network devices
Win2000Pro, Win2000 Server, NT 4.0
Windows 9x, XP Microsoft Web IIS, Active Directory, W2KExchange, MAPI, W2KOutlook, .NET
MS-DOS, Unix
SQL Server 7.0/2000, EDI
Citrix C.A.
OS2
PC Anywhere, Remote Desktop
Case tracking : Remedy
Scripting Languages : HTML, Java, ASP, Perl, Crystal Reports, Robomon, NDM Connect Direct
McAfee Antivirus Suites Enterprise Editions
McAfee EPO
Office Suite 9x, 2000, XP
Budgeting/Cost Control
Maintenance and deployment of IT info structure
10 years of project management experience scheduling, roll-out, resource management
Supervised up to 30 employees technical and non-technical
Fast Ethernet, Ethernet, Token Ring, ISDN, T1, DSL, Wireless, LAN/WAN, Fiber, 10/100/1000
EDMS Liberty Management System
IBM Content Services
Lotus Notes
Microsoft SMS
Visio, MS Project
CIM Compact Insight Manager
ECM Enterprise Content Management
FileNet P8 ECM or EDMS Exercised elaborate and thorough technical writing and documentation through product support plans, datasheets and departmental reports.
Expert knowledge in requirement gathering techniques.
Developed elaborate project schedules and ensured timely roll-out of deliverables.
7 years of Training/Facilitating Experience Frontline Leadership Courses