Objective
Seeking A Challenging Career Opportunities in A Professional Call Center Environment with Opportunities for Learning, Growth and Increasing Responsibilities. Have over 8 years in Technical Support/Call Center environment with 4 of the Top Companies in the Industry

Employment

October, 2005 -  August, 2008

Helped customer get their accounts setup
Answered Technical and Networking Questions
Performed Technical Troubleshooting over the phone
Worked Exclusive on IBM Think pads in their US Based Call center

Demonstrated problem solving skills
The ability to resolve issues over the phone
Good working knowledge of WIN95/98/ ME/ 2000 or XP or Vista and MS Office

Have a solid understanding of PC hardware and software problems and networking knowledge and connectivity skills. Responsibilities include : Resolving technical issues
Logging/organizing incoming calls from customers and field techs
Handling follow-up calls to customers to ensure incident closure
Set Up and Scheduled On-Site Service Calls for Field Service Technicians
Helped Troubleshoot Wireless Issues concerning Thinkpad Connectivity

MS Office
WIN 95 or 98 or ME/ 2000 or XP or Vista

solid phone/verbal skills

January, 2003 -  June, 2005
Technical Specialist

Customer Service Helped customer get their accounts setup
Answered Technical and Networking Questions
Performed Technical Troubleshooting over the phone
Helped customer get their accounts setup
Took customers information and setup their computer for the internet
Answered questions
Explain the pricing structure and features of the service to the customers
Tried to assist the customer to decide based on their needs for the service plan available
Technical support
Answered Technical Questions for customers
Helped them fix their computers

July, 2000 -  September, 2002
Technical Specialist

Managed getting customers account information registered in A.D.S.L. Database
Working knowledge of the C.R.M. Version 11i and pulled up the customer accounts ; Made service request and post customer notes in the accounts
Ensured Customer Phone Lines are provisioned for the A.D.S.L. service using all the tools and Equipment provided by Bellsouth, Compaq and D.S.G Digital Subscriber Group.
Built their Dial-Up Connections for the A.D.S.L. connection
Configured their DNS Numbers into the Dialer
Configured the Network settings or Connectivity
Loaded the drivers for all the A.D.S.L. Modems
Assisted Installer BS T., BC .S., Eco-Comp on Small Business installs with any issues they may have and to conference in D.S.G. when they are needed to resolve no sync issues or line problems
Working and hands-on knowledge of the Telnet system to check Customer e-Mail accounts
Working knowledge on how to ping the server to check to see if the customer can transmit and receive signals
Helped Customers who called in it problems installing their Modems, Cayman Routers.
Configured and set up their Cayman routers with Static IP Addresses
Also able to troubleshoot, Repair and Configure Customer A.D.S.L. and the E-mail settings through the Direct Live feature provided by Bellsouth A.D.S.L. Technical Support Dept
Very knowledgeable of A.D.S.L Technologies, like Bridge, IFITL, PPPOE and PPPOA
Troubleshooting LAN, HUB, Cayman Routers, Alcatel and Efficient DSL, Modems, TCP/IP Adapters, Connectivity, E-mail, Newsgroups, Browsers and 95, 98, NT, 2000 and ME, XP, Outlook Express, Outlook, Modems, Software provided by Bellsouth, for their A.D.S.L. Customers

January, 2000 -  July, 2000
Set Up and Scheduled On-Site Service Calls for Field Service Technician

Daily Duties to check paperwork from doctor offices for procedure codes, print or spelling errors organize it and enter it into Emory Patient, files system so that it could be accessed by Emory office personnel and Doctors when needed.

January, 1997 -  January, 2002

Directed and managed the cleaning of all corporate offices, Distribution offices, corporate bathrooms, hallways, walkways, also Customer Bathrooms

Oversaw the rest of the Housekeeping staff making sure Bathrooms were cleaned to the structured standards set by Harry Sanitation Dept and Local, State and federal Guidelines. Also accompanied the Corporate Sanitation Dept Team to other Harry and Harry in a Hurry stores to supervise and regulate the standards set by Harry and Local, State and federal guidelines

June, 1985 -  December, 1996
Asbestos Abatement Technician

Responsible for the removal and disposal hazardous waste materials that were located in the Offices Buildings, Schools, Apartments Complexes, Power Plants and Residences.
Performed all duties required in accordance to the Federal, State and Local E.P.A&E.P.D laws and guidelines

Education

Skills
Advanced Career Training Atlanta, GA Network Technology 2000 completed a 120 hours of Externship at LES SYSTEMS hands - on Networking Technology. Custom Built Computers, Installed Motherboards, CD - ROM ?, Floppy Disk, Zip, SCSI Drives, Tape Drive, Installed Video, Networks, Sound, Graphic Cards and Fax Modems Video, Networks, Sound, Graphic Cards. Delivered and setup Customer Customs Built Systems.
Windows 95 thru XP/ Vista





DNS Numbers Primary, Secondary