Employment

May, 2007 -  July, 2008
Mac Systems Administrator and Desktop Support

Systems Administrator for 6 XServes used as file, DAM and FTP servers, with 7 TB storage on XServe RAID. Responsible for administration, file and user management, user accounts, maintenance, backup and restore functions supporting editorial, production and art departments of media syndicate. Sole Mac OS support, troubleshoot contact for 25+ users in a Mac OS X environment, using Adobe CS3, Microsoft Office and Quark XPress as primary applications. Backup Unix administrator for Unix team, managing resident Sun Solaris 10 servers. Backup Windows XP support for Help Desk team.

National Football League as subcontractor for Infusive Solutions, Inc

December, 2006 -  May, 2007
Support Consultant

Primary Mac OS support contact for corporate headquarters of the NFL, responsible for all day-to-day support issues of Creative Services department, desktop troubleshooting, repair, user management, hardware and software deployment. Liaison between Creative Services and IT Management in the development of new solutions and projects ie, font management implementation. Secondary role as support contact for Wintel/Win XP users as part of User Support Center. Duties included handling of user Help Desk calls, direct desktop visits for troubleshooting, installation and repair issues, maintenance of support tickets through DK Help Desk management software, computer moves/adds/changes, printer maintenance, AV setups involving laptops and projectors.

Coach, Inc, New York City as subcontractor for Columbia Technology Corp
July-November 2006 : Support Consultant
Fully responsible for the support, maintenance of 60+ Mac OS computers n the Creative and Design departments of major leather goods manufacturer, with emphasis on Mac integration in a predominantly Windows XP/Active Directory environment. Responsibilities include administration and maintenance of primary creative/design file server hosted over an Apple XServe plus regular backups and backup rotation of same ; direct desktop support, troubleshooting, installation and deployment of new and existing machines ; evaluation and recommendation of new hardware and software ; maintenance of hardware and software inventory. Actively involved in the evaluation and planning of the future strategic direction of Mac OS as the platform continues to grow in the company environment.

November, 2005 -  July, 2006
IT Administrator

Desktop and network support for 30 users, mixed Mac OS X/Win XP, of corporate consulting firm. Instituted network, desktop and policy procedures in line with Sarbanes-Oxley regulations. Responsible for network administration for the following : 1 OS X Tiger Server, serving files via AFP and SMB ; 1 Windows 2003 AD Server running Solomon financial database software ; 2 Windows 2003 Servers providing OpenText FirstClass email and voicemail services. Responsible for all email administration, hardware and software recommendations and purchasing, desktop maintenance, repair and troubleshooting. Participated in company-wide email migration from legacy system to Microsoft Entourage/Microsoft Exchange. Responsible for maintenance and troubleshooting of all company Blackberrys used by executives and consultants.

Nature Publishing, New York City as subcontractor for Aquent
September-November 2005 : Macintosh Support Consultant
Provided direct desktop support for Mac OS X/Windows XP users at international magazine publishing company. Performed general hardware and software troubleshooting, maintenance and repair.

Sony/BMG Music, New York City as subcontractor for StaffIT
April-September 2005 : Macintosh Support Consultant
Provided direct desktop support for Mac OS X users in the Creative Services department, with emphasis on creative, design and media applications for 150+ users. Maintained backup server running Dantz Retrospect software for nightly incremental backups of client desktops ; maintained Portfolio Server hosting digital asset management catalogs for client use. Performed general hardware and software troubleshooting, maintenance and repair.

Interpublic Group, NYC as subcontractor for CGS Technology Associates, Iselin, NJ

September, 2004 -  April, 2005
Help Desk Macintosh/Windows Consultant

Provided Macintosh OS X and Windows 2000/XP support for 1000+ Mac and PC users at Foote, Cone and Belding, McCann-Erickson and Interpublic Group. Duties include answering and handling of Help Desk calls from users, routing of trouble tickets to desktop support analysts for further handling.
August-September 2004 : Macintosh Consultant
Assisted with migration of 500+ MacOS computers from OS 9.x to OS X 10.3.5 at Foote Cone and Belding, advertising agency located in midtown Manhattan. Duties include backup of users current files via disk imaging ; reimaging of systems via NetBoot image ; installation of companys standard suite of software, FontReserve, Quark XPress 4. x-6, Microsoft Office suite, Adobe professional creative applications ; returning backed-up user files to migrated systems ; troubleshooting and repairing post-migration issues ; backup to existing Help Desk personnel in taking and handling general Macintosh trouble tickets across user base.

August, 1999 -  June, 2004
Project Manager/Technical Supervisor

System Administrator of company Xserve and Xserve RAID ; Responsible for design and creation of new CPU builds ; testing and evaluation of new Apple hardware ; replacement of outdated Macs with new G3, G4, G5 and iMac units ; ongoing testing and evaluation of Mac OS X for planned 2004 rollout ; 2004 migration of T and L Golf Magazine from Mac OS 9.22/QPS to Mac OS 10.3/K4 Publishing System rollout and administration of netOctopus for Mac inventory management and remote troubleshooting ; rollout/replacement of Adobe Type Manager Deluxe with Suitcase Server font management software companywide. Supervised team of 2 Mac support analysts first-and-second level, with primary responsibility being Mac project management. Responsible for overseeing all technical support management and implementation.
Performed general first, second and third line Macintosh support for approx. 150 Macintosh CPUs in the production and editorial departments of magazine/book publishing company. Recommended, established and maintained Technology department Mac technical standards ; evaluated, recommended and tested new equipment and software ;. responsible for specifying any new or reassigned hardware and software based on need. Involved in interview and evaluation process for new Macintosh support trainee candidates. Acted as backup to departmental QPS administrator, Quark Dispatch troubleshooting and problem resolution ; ; offsite troubleshooting of company satellite publishing office in Boulder, CO, evaluation and recommendation of offsite support company to assume day-to-day troubleshooting issues on that site.

September, 1998 -  September, 1999
Desktop Support Consultant

Third-level PC/ Macintosh desktop support consulting in the New York Metro area. Assignments included Golden Books Family Entertainment, Schlumberger, Disney Consumer Products, ESPN Magazine, Ammirati Puris Lintas, BBDO.

November, 1997 -  August, 1998
Systems Coordinator

Responsible for full technical support of PC and Mac users in the editorial and sales departments of large publishing company. Responsibilities included : hardware and software installation, maintenance, repair and troubleshooting ; evaluation and budgeting of hardware and software for establishment of company standards ; directly responsible for procurement of new and replacement hardware and software for my user groups, using companys Microsoft Access-based purchase order system ; regular contact with managers of editorial departments, for coordination and planning of departmental needs ; maintaining records in IT Department Help Desk tracking call tracking software ; participated in company-wide rollouts of Lotus Notes, Client32, DHCP, MacIPX, Norton Antivirus and SAM universal upgrades.

August, 1996 -  November, 1997
Support Analyst

Responsible for full technical support of PC/ Macintosh users at large publishing company. Responsibilities included : hardware and software installation, maintenance, repair and troubleshooting ; evaluation of hardware and software for upgrade purposes ; setting up users with internet accounts through the Netcom IP service ; dealing with third-party vendors and offsite repair facilities ; maintaining records of existing users, their hardware and software for departmental reference database.

June, 1995 -  May, 1996
Support and Design Consultant

Education