Summary


Summary of Qualifications and Skills : I am a Certified Network Administrator with excellent oral and written communication skills .I possess strong leadership and training skills as well and am also a self-starter and excellent team player .I have excellent management skills requiring no supervision .I m proficient at prioritizing projects in paced environments and am motivated with a strong work ethic.


Employment

November, 2008 -  Present

Own and operate an IT Consulting business providing training and consultation services to residential and commercial clients
Manage home-based business accounting and financial responsibilities
Provide onsite and remote services to clients, hardware problem troubleshooting, repairing and upgrading computer systems, installing and configuring home wired and wireless networks
Provide part-time network and server support to commercial clients

April, 2007 -  April, 2008
Offices Support

April, 2005 -  April, 2007
Dept Info Administrator

Managed entire executive network infrastructure, servers LINUX, UNIX and Win2003, firewalls Nokia Voyager, data centers and client workstations

Developed training course documentation and implementation

Managed application packaging projects from certification to deployment
Managed PDA/Smart phone support, deployment and maintenance
Managed VPN hardware and management systems
Managed all hardware and software procurement and supply

Managed quarterly user group information training meetings
Provided network administration in Novell, Win2003 Server and Active Directory LAN environments
Provided IT support and network support for Board of Management home and office environments on 24 X 7 schedule
Provided IT support and network support for executive special events, management board meetings, auto and trade shows

February, 1997 -  February, 2005
Software Trainer and Certified Network Administrator

Managed and maintained all computer, office, video conferencing and telephone equipment
Provided on-site and remote support to company museum staff and museum retail operations point-of-sale systems
Provided remote IT support for satellite offices in TX, CA and NY locations
Managed all hardware and software procurement and supply
Provided network administration in Novell, Win2003 Server and Active Directory LAN environments

Provided group and individual training on all corporate standard software packages PLUS developed training materials and documentation for corporate applications
Increased PDA usage and provided support for PDA devices, Sony, Pocket PC, Palm and Blackberry device types
Developed web - based and Lotus Notes based applications
Performed hardware installs, configurations and diagnosing for all corporate hardware DELL, HP and LG products

Mignon Stephens pg .2

March, 1996 -  March, 1997
Telecommunications Trainer

Provided free fundamental training to state educators for class sizes of 25 or less
Taught internet basic, intermediate and advanced concepts MI educators and faculty working in metropolitan tri-county areas
Taught basic web design and coding principles also

Provided assistance with enhancing or modifying educator school work plans to incorporate internet principles
Maintained databases and systems to manage both user enrollment and remote access accounts
Promoted internet and web understanding and promoted computer literacy among educators

Developed databases to track and monitor new user registration and course completion and developed course completion certificates

November, 1996 -  November, 1997
Quality Administrator

July, 1996 -  July, 1996
Plant Secretary and Plant Scheduler

Enhanced problem results delivery using Qs Expert Lotus Notes applications
Produced monthly reports tracking discrepant materials
Maintained and administrated corporate system for tracking shipments and tracking discrepant materials
Managed plants corrective actions by providing monthly reporting, plans and documentation
Provided executive administrative support to Plant manager
Managed daily and monthly reporting requirements for Accounts Payable Department
Performed payroll processing and timekeeping functions for Payroll Department
Scheduled production and time schedules for all 3 shift 24 X 7 operations

August, 1994 -  August, 1996
Administrative Assistant

Managed office equipment procurement and supply and provided presentation support for department senior manager
Processed payroll for staff of 27
Modified measures for compiling year-end budgets and meter reading forecasts
Provided secretarial and clerical support to 3 upper executive managers
Promoted meter reading quality control measures

2000 -  2005

Education

Skills

OS : MS Vista, XP Professional and previous versions, MS Sever 2003 Applications : Office 2007/2003, Lotus Notes Domino 6.5/6.0/5.0, Adobe Photoshop, WordPerfect 8.0/6.0, Net Back-Up 6.5, Nokia Smart Center and Dashboard Applications and Software Management or Distribution system