Summary

O/S : Windows 3.1, Windows 95, Windows 98, Windows 2000 Professional, Windows NT, Window'S ME, Windows XP and Dos operating system for versions 3.3 - 6.2.

software : Office 97, Office 2000, Netscape, Internet Explorer, Quicken, Outlook Express, Outlook 2000, Money 2000, Vantive, Remedy, Norton Utilities, PC Tools, Checkit and other Antitivirus software and diagnostic tools.

H/W : Installation of hard drives, CPUs, motherboards. modems, network cards, memory, floppy drives, CD-ROMs, CD-Writers, power supplies, hubs, printers, build SunMicro Systems servers the ordered specifications, setup networks according to job specifications, starting with running Cat 5 cable and punching down lines, then test them to make sure that the cables were being install into the correct hardware, like routers, switches, main frames or whatever was to be installed.

P/C : Compaq, H.P., IBM, Gateway, Macintosh, IMac's and Dells. Upgrade and troubleshoot or repair any Intel-Based PC or workstation.


Employment

2005 -  2006
Loan Administrator

Take 60 80 calls per day from brokers and title companies.

Assisted brokers and title companies with Status of loan.
Transferred calls to necessary department.
Was runner between out/inbound call center picking up forms to be faxed to brokers/title companies, also, delivered forms to correct person in a certain department.
Kept up spreadsheet in excel of all forms that were picked up/delivered that day.
Trained new employees software and different screens to be used in our call center, for a week at a time.

2003 -  2004
Technical Support

Take 30 - 50 calls per day from customers waiting in que.
Spend 2 - 15 min. on each customer call, resolving issues they may have.
Assist customers in clearing cookies, temporary Internet files and settings in browser.
Assist customers in downloading and installing the latest version of Netscape and Internet explorer.
Assist customers in navigating through Bank Of America website.
Issued customers new pass codes when necessary.

2002 -  2003
Computer Technician

Setup Cat 5 network witch included creating network drops for individual workstations and punching down the wires at the Patch Panel.
Migrated workstations from Win98/Winme to Windows 2000 operating system which included backing up user data, updating the operating system, updating the version of Office, verifying the Virus Software and dealing with any post migration issues that the users might have.
Setup DSL Linksys Router to distribute IP address to each workstation in 10 - 20 node environment.
Setup 10/100 Fast Ethernet switch in a small 10 - 20 node environment.
Basic Server based support for a Windows NT 4.0 Server which included maintaining a File/print server in a domain environment, account maintenance, setting up folder/file permissions, setting up Virus software and dealing with any performance issues.

2000 -  2001
Technical Support

Take 30 - 50+ calls per day from customers waiting in a que when working as a first tier agent.
Would spend anywhere from 2 - 15 min. per call, resolving or escalating customers DSL Issues.
Provide technical support for customers using website, hardware and software for there DSL.
Would speak to customers requesting a supervisory from first tier agents.
Was promoted to second tier technical support for first tier agents who have exhausted all trouble shooting steps.
Would make decisions when to take over the calls from the first tier agents who have exhausted all trouble shooting steps.
Would Change, Rip, rebuild, add and remove customers from routers according to type of DSL service purchased.
Assist customers in configuring Cayman routers. Assist customers in configuring TCP/IP.
Authorized first tier agents to give customers back credit when it was due or when customer deserved it due to DSL being down for a period of a time.
Determine when to escalate the call due to technical issue.
Trained Technology center in North Dakota call center for company.
Assist customers in registering their accounts.
Assist customers in downloading and installing Netscape Communicator and Navigator.
Assist customers with configuring email accounts.
Answer questions and make adjustments to customers billing. Document all calls using Vantive software.

1999 -  2000
Olsten Professional Technical Support

Take 25 - 35 calls per day from customers waiting in a que of 25 - 200
Provide technical support for Charles Schwab clients using Charles Schwab website and software.
Navigated clients through Charles Schwab website.
Assist clients with installing, setting up accounts and downloading transactions into Quicken and Money.
Assist clients in performing migration from Streetsmart to Quicken.
Walked clients through downloading and upgrading latest versions of Internet Explorer, AOL and Netscape Communicator.

1999 -  1999
Computer Technician

Troubleshoot and repair Compaq, H.P.,I Mac and Comp PCs.
Restored, ordered and installed all parts necessary to repair PCs, like, floppy drives, hard drives, motherboards, CPUs, CD-ROMS, memory and peripheral cards.
Installed Windows 95 and Windows 98 and installing any drivers necessary. Assisted customers via phone and checking in customer computers that needed repairs.

1998 -  1998
Assembler/Scanner Technician

Education

Miscellaneous

Installed and configured Novell Netware Lan 2.2 and 3.1
Created a Windows NT-4 workstation on a Novell Netware environment Windows and Dos File Systems NTFS, FAT, FAT32, conversions
Network maintenance with Client Administrator and NT Diagnostics
Basic procedures to conduct a Novell Netware to Windows NT - 4 migration

Computer Consultant, East Bay Area, Ca
Various contracts are as follows

Install, reinstall and upgrade Operating Systems, like Windows 3.1, Windows 95, Windows 98, Windows XP, Windows ME and Windows 2000 Professional, DOS 3.3 - 6.2, Office 97 and amp ; 2000 software or any others that customers may have wanted installed. Troubleshoot via by phone.
Diagnose and repair, add or change any or all peripherals that were bad or, if customer wanted to have any of them upgraded.
Installed and setup PCs and printers.

Built fileservers for Sun-Micro Systems, with a team of 15+ which were chassis , 4000 and 6000. The file servers were built according to requirements from Sun Micro Systems.
Would repair and test the scanners after finishing the repairs to make sure that they were working according to specifications.
Add and remove hardware from PCs, like, floppy drives, hard drives, CD-ROMs and network interface cards.

Good communication skills.
Strong problem solver, hardworking, dependable and cooperative.

The ability to work alone effectively without supervision.
Team player and motivator.