Summary

Summary : Knowledge of standard QA Processes, Workflows and various testing methodologies

Hands on experience with Bug Tracking, Manual and Load Testing, Install/ Monitoring/ Reporting Tools and SQL Scripts

Experience providing client support, determining the issue, analyze logs and following up with Support Engineers to resolve the problem

Good combination of individual resourcefulness with project management and program design skills and strong interpersonal skills in both an individual and group setting

Diverse experience, retail, healthcare, wellness and management and experience in facility management, purchasing, accounts payable, payroll etc
Ability to multi-task, with wide degree of creativity and motivational ability

Work Experience :


Employment

2007 -  Present
QA Analyst

Develop test cases for the Client Server based Return and Repair Suite for various functional modules like Receiving, Shipping and Workflows of Cell Phone Repair

Test the Service Manager Application create User Profiles, Security Groups, Manufacturers, Cell Phone Models and Parts
Log and manage defects in Bug Tracker, communicate and follow up with engineers
Load test the application using the internal test utility Pounder ; analyze App Server and IIS performance logs using Access ; monitor the application server using MS Quest

Provide Client Support via Phone, Email and SalesForce.com and work with other team members to resolve issues
Install, Upgrade and trouble shoot the Return and Repair Application Server using the VMWare virtualization tool, install the EXE s, DLL s, ASP s, configure the XML and Crystal Reports
Develop documentation and help files for the application using MS FrontPage

2006 -  2007
Software Tester

Manually test the draw tools module to ensure the measurements for Line, Arc, Ellipse, Text etc are stored accurately and rendered
Test to ensure User Preferences are saved and restored
Import various standard drawings and templates during regression testing to ensure the ZiPCAD Viewer is able to display them correctly
Test the punch list to verify if all the measurements and notes saved in the device are exported to Excel and the DXF format
Maintain and manage issues in Bugzilla, communicate and follow up with engineers in Boston and the offshore in India and with the Client
Unit and Integration test the various modules based on test scripts for each software release

2006 -  2006
QA Intern

Perform manual testing on Purchase Order Management modules create Vendor and Buyer Profiles ; Test Order Collaboration, Cost and Event Models

Create test scripts for Security Module create User Profiles and Roles. Associate Users to Roles and test the various modules to ensure access privileges on various processes and the actual data on the screens
Performance Test the application using WebLOAD ; record test scripts, simulate User threads and generate Excel/PDF reports based on test results

2005 -  2005
Group Fitness Director

Develop group fitness programs for 4500 member wellness facility
Interview, audition and evaluate group fitness instructors
Create monthly utilization reports and group fitness schedules
Communicate weekly written updates and reviews to facility members
Research and purchase new fitness and facility equipment
Develop, implement and evaluate exercise programs

Perform fitness assessments and nutrition education

Supervise personal training department and prepare payroll

2004 -  2005
Program Manager

Create educational and promotional material using Microsoft Excel, Publisher and Photoshop software
Facility management and monthly report preparation
Fire Warden, responsible for maintaining fire emergency preparedness in the center
Design and implement promotional programs and products

2001 -  2004
Nutritionist and Dietetic Technician

Interview patients, review their medical records and laboratory values and assess their nutritional needs
Council, educate and motivate patients to follow their diet orders
Menu correction for dysphasia diets and food allergies

Create educational materials for patients

Administer educational cardiac and diabetic classes

1999 -  2001

Education