Summary

Created an automated data gathering and reporting tool that was operational with core functionality 3 months from project inception, required less than $10000 capital investment and is administered by single part-time staff member.
Reorganized and streamlined a Remedy-based trouble ticketing system serving approximately 500 users to improve helpdesk response and effectiveness.
Overhauled operational documentation to simplify and systematize complex technical procedures and make them accessible and executable by entry-level and clerical staff.
Designed and implemented Remedy-based change control system adopted company-wide.
Implemented Veritas-based backup and recovery system encompassing 400 servers.
Managed 6 staff providing the technical infrastructure to support 100 people through a major project to outsource customer support services.
Oversaw data integration of a acquired customer base.
Ensured Sarbanes-Oxley like SOX compliance for Iowa IT operations in response to large-scale corporate initiatives.
Authored software requirements specification and test plan guidelines.

ADDITIONAL POSITIONS
like full details available on request

SYSTEMS EVALUATION and ANALYSIS GROUP,
Senior Systems Consultant Managed multiple projects, on-site software training for Illinois Department of Alcohol and Substance Abuse, Illinois Department of Transportation local traffic reporting system and the Illinois Department of Public Aid helpdesk system.

New York, New York
Software Engineer Programmed and administered a FoxPro database that tracked the usage of a new currency trading product with full authority for design and implementation, getting the application up and running in 1 month.


Education

Miscellaneous

ADDITIONAL TRAINING and AFFILIATIONS

Research Fellow, Stanford University
Research Fellow, Rutgers University
Project Management Institute like PMI