Summary

Technical Analyst with proven experience managing people and resources to complete projects on time and in budget. Well organized, energetic, flexible, takes initiative, can-do attitude, committed to excellence and customer service. Effectively works independently or as a team member. Significant strengths include :
Management skills coupled with I.T. experience

Extensive customer service experience

Experience in working with vendors and contracts



Employment

2007 -  Present
Defense Travel System Administrator

I m responsible for implementing Defense Travel System to the Iowa National Guard. Building routing tables and setting up users in this system .I m responsible for implementing and training this pay system to guard units across the state of Iowa .I provide second level support to units across Iowa.

2007 -  2007
Supervisor

Supervising 6 soldiers working for the National Guard Bureau who provides support for training applications.

Duties include application problem solving by phone calls and traveling to other states to provide training for training applications.

1996 -  2006

2004 -  2006
Technical Analyst

Maintained hardware and software needs for users across the Maytag Enterprise. Collaborated with other divisions of I.T. and with vendors to replace equipment expiring leases and renew equipment. Met software needs for users by researching, purchasing and managing software licenses. Negotiated contracts with vendors for equipment and maintenance needs
Key role in reducing printing expenses $70000 a year by replacing over 300 older printing devices and replacing them with 80 newer more efficient printing equipment.
Identified and replaced 98% of all leased equipment throughout company which consisted of approximately
2000 pieces of equipment a year resulting with updating users with updated equipment.
Maintained software licenses with in SOXs compliance.

2000 -  2004
Technical Analyst

Resolved technical problems in user s area. Worked with software issues, hardware issues and networking issues.
Part of a team of 5 that consisted of personnel of I.T. and Sales that deployed new equipment and provided training to 300 outside sales force.
Researched and determined printer hardware standard for the Maytag Enterprise.

1996 -  2000
Technical Analyst

Responded to calls at the Help Desk which involved solving hardware and software problems for user s in company.

1984 -  2006

Section Sergeant responsible for maintenance of equipment, managing personnel and running operations of a dining facility. Provided nutritional meals to the troops in budget. Part of Operation Iraqi
Freedom in the role of a platoon sergeant. In charge of 43 soldiers in a platoon.

Earned an Army Achievement Medal for 2 successful advanced parties.
Managed the food budget in 3% for the year.
Earned a Battalion Commanders coin during deployment for commanding the only company whose armory passed inspection for the Battalion.

2004 -  2006
ANCOC like Advanced Non Commission Officer BNCOC like Basic Non Commission Officer

Created a business which provided women circuit training, tanning, manicures and weight loss solutions.
Is a business have over 40 members.
Built a successful business from scratch.
Installed a password system that allowed customers to workout 24 hours a day 7 days a week with no staff required.

2002 -  2005

Managed a restaurant that provided food service to the community which was open 7 days a week. Daily duties consisted of managing inventories, personnel and day to day operations.
turned an unprofitable business profitable in 6 months.
Reduced working hours for employees by implementing new processes and researching new products.

Education

Miscellaneous

A+ Certification
MCP Microsoft Certified Professional