Objective
To obtain a challenging career in the information technology industry that will utilize my technical skills and education.

9/2004Present Schering Plough Corporation Clark, NJ

Call Center Rep, Desktop Support, Asset Management

Re-images dell laptops for SAP Project using Norton ghost

Performs setup of workstations, monitors, docking stations for existing and new users.

Input user context in Windows or Novell for user access to the network

Utilizes the run command to connect windows print servers

Utilizes Novell client to capture printer

Work with third party venders to resolved any application issues.

Replaces hardware in Compaq servers and IBM and dell pc's

Runs Radia updates on laptop and desktop with incorrect version to meet standard requirement

Changes user password using NW Administrator or Active directory.

Utilizes active directory to check the status of existing and new users account.

Installs and configures wireless card to access our LAN

Use ping command to check for network IP address to the server.

Setup pc on the network with static IP address

Uses Remedy to survey tickets flow and researches user tickets.

Run BIOS updates and windows update as well.

Install and configure palm pilot, black berries at user request

Performs oracle installations or upgrades which include altercations of the registry

Implements tickets in Remedy support and assigns to technician

Utilizes Norton Ghost to create images of individual users pcs and burn images to CD

Installs and configures VPN client and installs AT and T Global dial up for users to access the network form home or off site.

Trouble shout outlook issues of accessing mail server.

Supports staff with next day assistance with any problem with accessing any applications or printers, adding PST files or drive mappings after department upgrade of XP O/S.

Trouble shout new users and pre existing users issues pertaining to network connectivity by checking drops and ports activity.

Adds laptops to domains and configures intranet and internet setting

Performs loading of new user profiles with email and other applications configurations

Charles Swab New York, NY

Next day support, Migration

Assisted with initialization of applications and configurations from previous day migration

Addressed user troubleshoot issues which use finger print log in hardware

Migrated user from NT to XP profile setup

Assisted user Remote control set up of pc anywhere

Configured Excel database for user usage

Migrated user data to server and retrieved dates

Assisted user with usage of software applications

Department Of Homeless Services New York, NY

Maintained, installed and upgraded computer enhanced software and hardware on-site or off site using SMS

Performed full range of technical support of hardware and software which included installation, maintenance and relocation of equipment

Assisted end users with tutorial training

Performed diagnostic testing and repaired complex computer setting locally and wide area connections

Performed setup of laptop and projector services when requested for conference Re-image PC

Tracked outstanding ticket issues to conclude solution

Created new entry utilizing the heat tracking system

Configured and created dial up connection to our network

Changed and reset endures password and unlocked accounts for network access

Configured host file to launch specific databases

10/20016/2003 AHM. Provider Healthcare Rockville, MD

PC support, Helpdesk

Utilized active directory to search domain for user accounts, changed users and reset users passwords

Performed backup of user data and personal files

Installed requested software and configured to network specification

Replaced and tested hardware when defection was discovered

Performed user switch from DHCP to static IP address on switch panel

Performed troubleshooting skills pertaining to issues with printing, paper jams, part replacements and clearing of print jobs from queue

Addressed issues with connectivity to the network for dial up or LAN users

Broadcasted messages across the network using Novell and Citrix

Trouble shout software issue between 2 software interactions

Created test lab and hardware upgrades, software upgrades, pcs upgrades and replacements

Changed users password on networks and created local account on desktop for new users

Connected users to network by utilizing dial up connection, local area connection and VPN access.

Captured user desktop, printer, drive mapping and reconfigured pc is replaced

Tested PC modem communications with outside venders

Created peep to peer connections on map network drives

Performed various project upgrades from NT to 2000 and XP migration

Utilized Jet Administrator to configure Jet Direct card with static IP or DHCP address to printer queue

Installed, upgraded and striped Novell client, using Zen works

Synchronized users accounts utilizing Citrix and Novell

Changed user accounts using Citrix to access NT server

Performed shadowing of users sessions in Citrix and resolved users issues pertaining to SMS

Captured network printer to work with certain application

User regedit to edit certain application to function on network

Installed Oracle and configured ODBC management to import files from database

Performed setup for new or exisiting users for Image laptops and desktops with Norton Ghost

EPLUS TECHNOLOGYNASDAQ Rockville, MD

PC support2K NEARTeam lead

Captured users desktop folder, favorites folder, pst, pab, printer mapping and drive mapping

Lead team of 11 technician on the migration meet with managers and supervisor for all pc that need to be migration. Also met with engineering for and update or new images to roll out.

Provided next day migration support for users having any issues of accessing document, email etc

Provided computer hardware, software and peripheral equipment installation and configuration and maintained support

Resolved any issues on the trade floor with pc after migration and upgrade of OS, RAM, hardware

Configured 5000 users in Windows 2000 deployment from an NT platform

Installed and configured drivers for hardware on HP, Dell machines, installation of network cards, hard drives and memories

Re-imaged and cloned machines for end users pc that meets standard requirement.

Reconfigured Palm Pilots to accommodate Windows 2000 exchange server

ADPIMS Bethesda, MD

Technical Support, Network Administrator

Utilized customer service skills to support 5000 users over the phone on-site and off site

Utilized problem management skills identification, root cause analysis, problem resolution, documentation and technical communications skills

Provided computer hardware, software and peripheral equipment installation

Provided configuration and maintenance support

Provided backup support for the Network Administrators

Supported 400 users in a NT 4.0 Windows 95 and OS/2 environment utilizing Token ring and Ethernet topology

Installed and configured drivers for hardware on HP, Dell and IBM machines

Installed of network cards, hard drives, memory and USB ports

Re-imaged and cloned machines for quick and timely delivery to clients

Answered phones for technical support assistance and entered trouble tickets into database

Vanderbilt Group, LLC Silver Spring, MD

Administrative Assistant to Accountant

Created and designed charts, graphics and documents

Managed logs of office records, while assisting accountant with bookkeeping duties

Employment

1995 -  1998
Analyst

Education

Miscellaneous
Computer Learning Center Laurel, MD

Business Communication, Network Administration

IBM Compatible PC's, Dell, Compaq Hard Drives, I/O Cards, Disk Drives, Network Interface Cards, Laptops, Modems, Laser, Color Printers, Internal, External Ram, Sound Cards, Cisco 4000 Series Routers, Mini Hubs, Tape Back Up Units, LAN Cable Meters, Cable Crimping Accessories, Virtual LAN Configurations, And Activations, CAT5 Cabling, Patch Panels, Cisco Switch Module 5000.