Objective

A customer and computer-oriented position in a company that values its employees and will allow me to utilize my customer service and computer skills.


Employment

2005 -  2006
Specialist

I was responsible for identifying and troubleshooting computer

support calls to resolution and for creating service tickets in HP Service Desk .I provided excellent customer service to RR Donnelley employees .I performed password administration for various systems and troubleshooting and problem resolution for users with issues outside of password security.

2004 -  2005

I was responsible for maintaining and monitoring a lab of 15 computers as well as teaching adult computer classes in Microsoft Word, Excel, PowerPoint, Internet Explorer and basic computer usage.

2002 -  2003

I was responsible for providing excellent customer service to Fagen customers.

I performed cashier work and merchandising in a retail and pharmaceutical environment.

1999 -  2000

Education

Miscellaneous

Experience : Gary Public Library - Gary, IN 02/2007 - Present

Reference-Computer Lab Monitor

I am responsible for maintaining and monitoring a lab of 11 computers as well as teaching adult computer classes in Microsoft Word, Excel, PowerPoint, Internet Explorer and basic computer usage.

Seasonal Help

In this seasonal position, I performed customer service in the linens dept. and
Loss Prevention.

Skills :
I have performed user administration and problem resolution in the following applications and systems :
Microsoft Office 97/2000/XP Tropics

Windows NT/2000/XP Vista Plus

Netware Administrator CRDM

Novell PeopleSoft 7/8

VPN HP OpenView Service Desk

Active Directory/Citrix Midrange AS400s

SAP Mainframes