Objective
A Senior QA (Quality Assurance) candidate with over 6 years of IT experience, specializing in Blackbox/Greybox testing on Windows platform. Worked on projects across industries including Banking & Finance, Advertising, Telecommunications, Gaming, Insurance and Media & Entertainment.

Acquired hands on experience in Unit testing, Smoke testing, System testing, Component testing, Regression testing and UAT (User Acceptance Testing). Good understanding in SDLC waterfall and prototype concept. Extensive exposure to Siebel CRM and web-based applications built on ASP, Java, JavaScript, NET, HTML, XML, Visual Basic, VBScript and J2EE technologies.

Experienced in manual testing and high level familiarity in automation testing using Mercury test tools (Test Director, WinRunner & QTP). Solid exposure in QA processes including the creation of test plan and test cases, preparing test data, identifying and track defects and issues.

Other IT experience includes detailed System Analysis and Design (SDLC), Change Management, Business Process Design, Software implementation and integration, Configuration Management (PVCS, ClearCase) and Custom software development.

Eligible to work without employer sponsorship.

Employment

June 2005 -  Oct 2005
Siebel UAT Test Consultant

Siebel UAT Test Consultant

Responsibilities:
Prepared test cases per Business Requirements, Visibility matrix and Change Requests (CRs)
Prepared test data requirements
Completed smoke testing on Siebels Financial suite
Verified and analyzed test results
Identified and logged defects in Mercury Test Director
Liaised with Business Subject Matter Experts (SME) to identify design and functional issues
Identified, raised and managed issues using eRoom
Facilitated UAT testing sessions and assisted Business Users in test execution
Managed and retested defect fixes manually
Provided test manager/team lead with regular status updates

Achievements:
Delivered a high quality and robust software to subsequent testing environments within tight deadlines
Created an Issues log to document suggestions for improvement on the systems functionality for the Process team

Feb 2005 -  June 2005
Senior QA Analyst

Senior QA Analyst

Responsibilities:
Prepared test cases against Business Requirements and Change Requests documents
Prepared test data
Completed manual testing (Smoke and full Regression test execution) on the .NET web-based application
Validated data in database tables using PL/SQL
Verified and analyzed test results
Identified and logged defects in Buggy, a defect tracking tool
Liaised with Business Analysts and Technical team to further identify design gap and technical issues
Provided the QA Vice President with regular status updates

Oct 2003 -  June 2004
Quality & Assurance Test Consultant (UAT)

Quality & Assurance Test Consultant (UAT)

Responsibilities:
Prepared test cases per business requirements
Prepared test data requirements and expected results
Completed smoke testing on a custom developed Lottery web-based application (Java, C++, TCP/IP technologies) and the back-end system (mid-range architecture with Open VMS and Oracle database)
Liaised with Business Subject Matter Experts (SME) to identify Design and Functional issues
Facilitated UAT testing sessions and assisted Business Users in test execution
Identified and logged defects in Mercury Test Director
Provided test manager with regular status updates
Escalated issues and risks encountered to the Project Management Office (PMO)

Achievements:
Assisted business in Load Performance Test to determine detailed test scope
Prepared test cases and test scripts
Liaised with third party software vendor to further identify application limitations and defects

Sep 2000 -  Aug 2003
Experienced IT Analyst

Accenture is the worlds leading provider of management and technology consulting services and solutions. Wendy experienced a diverse range of roles as outlined below.

Role 1: Product Test/System Test Lead
Prepared test cases, test data and verified expected test results
Managed a team of four new analysts
Managed the test planning and test execution activities to project schedule, with responsibilities for creating and submitting project deliverables on time
Assisted team members in identifying defects and source of problems
Assisted in the production of metrics and test execution report
Provided manager with regular status updates during testing effort

Achievements:
Delivered a high quality and robust software to the subsequent testing environments within deadlines
Developed an ability to work independently with minimal direct supervision and co-managing the daily activities of the team
Applied sound Project Management principles in ensuring that team activities are tracking to the project plan.
Created test summary documents describing the testing effort, resulting in an increased knowledge of other testing teams and reduced time and effort in their testing processes.


Role 2: Production Support (Immediate Response team)
Monitoring system performance and conducting servers health check
Provided immediate production support by answering support phones/enquiries
Conducted investigations on dockets and analysis of root cause using PL/SQL queries
Demonstrated problem solving and troubleshooting skills in resolving and closing dockets
Documented findings on dockets
Liaised with Clients, Problem Management and other team members
Escalated high severity issues to the higher management where appropriate
Provided daily and weekly status reports
Change Management

Achievements:
Developed a semi-automated reporting tool using MS Access and MS Excel to further streamline the reporting process.


Role 3: Product Test Analyst
Prepared test cases, test data and expected test results
Completed Smoke testing, System Testing and full Regression testing on a web-based application
Conducted manual and some automation test execution
Verified and analyzed test results
Tracked, managed and retested defect fixes
Assisted Automation test team in recording, debugging and running test scripts using QTP
Analyzed automation test results
Raised defects and logged variances found in Mercury Test Director
Provided the test lead with regular status updates
Escalated issues and risks encountered to higher management

Achievements:
With limited resources and tight project schedule, completed test planning and execution activities within the assigned time to meet project milestone.
Observing a large level of data model changes, assumed extra responsibilities to maintain the currency of test data, leading to increased team efficiency and performance.
Conducted weekly meetings and workshops with both vendors and clients to help resolve pending issues in design gap; further strengthening synergy with external parties.
Developed methodical approach to test execution and in managing own responsibilities


Role 4: Custom Designer/Developer
Developed good understanding of the business requirements and processes for the project
Liaised with Clients during Design Planning and Development phase of the SDLC
Prepared the Detailed Design for one of the key custom components for the project
Developed custom components (ASP pages) using Java, HTML, XML, XSL, JavaScript, VBScript and Visual Basic and adhered to change control process to ensure Configuration Management standards are met
Prepared test cases for Unit test of the developed components
Conducted Unit test execution on the ASP pages
Tracked, managed and retested defect fixes

Achievements:
Provided functional expertise on various design issues


Role 5: CMIT (Customer Management Integration Testing) Analyst (Siebel application)
Prepared test cases, test data and expected test results
Prepared and supported test data requirement
Maintained and ensured quality of the Siebel application and test stub data
Established test reporting framework
Conducted manual and some automation test execution
Verified and analyzed test results
Assisted Automation test team in recording, debugging and executing test scripts using WinRunner
Raised defects encountered during automation testing in Mercury Test Director
Managed and retested defect fixes
Prepared CMIT Plan document and test summary status reports

Achievements:
Conducted trainings for Business Clients and representatives from the Connectivity Test team as knowledge sharing


Role 6: Development Support/Configuration Management Analyst
Configured and implemented the interfaces between PVCS (Merant Version Control tool) software and the other applications for the project
Set-up and maintained development desktops in line with standard build configurations
Acted as the prime contact for developer/tester for various applications such as Siebel Clients, Siebel Tools and PVCS installed on the desktops
Produced detailed documentations describing standards and processes for SCM (Siebel Client Management)
Produced development standards for SIR (System Incident Report) Tracking database
Validated nightly Configuration Management check-ins and backups using Siebel Tools and PVCS
Restored application data when required (in the event of data corruption)
Established procedures for migrating reference and transaction data between different testing environments

Achievements:
Designed and implemented a robust version control environment for use by the entire project
Conducted a training program on configuration management procedures to the entire project (developers/testers)
Developed semi-automated processes during code merge and software migration for each Releases

Education

Miscellaneous
Completed Microsoft 2002 certified Visual Basic Development 6.0 training. The training focused on building and using ActiveX controls, creating COM components and optimizing and deploying applications using various in-built deployment wizards and packages.

Short courses by ClickSoftware International in resource planning (ClickPlan), analyzing (ClickPlan), future forecasting and scheduling (ClickScheduler).

Accentures eAccent 2000 training in St. Charles, IL.

Siebel International 2000 training in the customization and configuration of the various components of the Customer Relation Management (CRM) software.

Siebel 7 Business Analyst Core training.