Summary





Offering a pre-bachelor of science degree in Information Systems, with over 15 years experience providing key technical desktop support, web content, production analysis and application software training to end users. Looking for opportunities that will allow me to develop and design strong IT and administrative strategies for my employer.
Clearance : Issued Secret clearance with the Department of Defense September 2006


Employment

2000 -  2007

2000 -  2005

Autosys Business Grammar
CPT/ICD-9 Coding Lotus Notes 4.6

Medical Transcription Service Administrator Training
TECLEOSE

PROFESSIONAL TRAINING AND SKILLS
HTML 4.10 Intermediate Shell/Perl Scripting - Intermediate Java Intermediate

Office 2003 Remedy Autosys Expert UNIX Expert Active Directory Magic CPT/ICD-9 Coding Business Grammar SQLService Administrator Training Office 2000 MS-XP Lotus Notes 4.6 Crystal Reports Visio Studio Visio CSS Styling Intermediate COGNOS Flash/CS3 UNIX Intermediate MS Web Publishing Expert ActionScript 3.0 MicroSoft Visual Basic 6.0 C# - Beginner

March, 2009 -  Present
Knowledge-Stream Contractor

Provide support for Autosys Reporting processes, utilizing UNIX, Excel and the SQL Database.

Implement training procedures in teaching Autosys Reporting.
Utilize Autosys Job scheduling software 4.51 to evaluate and process workloads and schedules in order to meet resource and functional goals.
Devise tasks that manage job production and resolves SQL and coding issues in the event of production errors.
Collaborate with Developers/Team members of Deloitte in order to analyze resolution integrated process, workflow and procedural variables.

Work as part of the 24x7 Production Support Team monitoring batch jobs, Database productivity and SQL Tuning.

Perform SQL programming, Perl and UNIX scripting as part of daily skills used in troubleshooting and job implementation.
Document Autosys Best Practices in Defining Job Streams.
Assist the QA and Development Teams with various projects to include coding, testing and promoting code into production.
Ensures integrity of inbound/outbound financial data in the State production control systems utilizing Autosys job scheduling application.
Utilize Windows NT operating system, application software and Oracle databases.
Diagnose production failures using Windows NT/UNIX and Autosys scheduling application.
Implement and provide Daily DSS Report SLA Monitoring Reports or Daily Autosys Batch SLA Reports to Respective Management.
Provide OnCall assistance to the Dallas Team when alarms occur, utilizing Autosys/Cognos and contacting the OnCall DBAs/UNIX and Developers/Programmers on an on call specific needed basis.
Attend, facilitate and contribute to ACS Morning Meetings. Type and distribute notes of morning meeting to ACS Team members.
Attend in the rotation of the Daily Deloitte 5 : 00p .m. Meetings, take notes and provide an update of the meeting to ACS Team members.

Initiate daily contact with Dallas Team Member to resolve open Tickets Status.

Developed planning, research, implementation, programming, customer service, analyzing and articulating production data skills.

November, 2009 -  March, 2009
Web Developer

Re-created errors in order to duplicate defect functionality so that defects could be resolved.
Assisted in Performance Testing in caching of web pages.
Customized site pages for optimal user functionality, utilizing C#, JAVA and HTML programming for Application Mapping.
Worked with CSS Cascading Style Sheets.
Customized Web sites utilizing themes in Visual Studio 2008 and ISS.
Provided quality assurance and troubleshooting for PDF forms.

March, 2008 -  November, 2009
Production Control Analyst

Ensured integrity of inbound/outbound financial data in the corporate production control systems utilizing Dash Board GUI scheduling application.
Monitored ftp feeds from global stock markets, transferring/receiving files to ensure product delivery to meet contractual guidelines.
Utilized SQL databases.
Diagnosed production failures using Windows O/S in implementing SQL commands with Dash Board GUI scheduling application.
Performed Requirements Analyst task in researching purchasing Change Management and Job Scheduling Tools.
Set up meetings for live Demos of new software application to advance company into the future by being proactive and staying ahead of the development and growing process.

Developed planning, research, troubleshooting, implementation, programming and customer service skills.
Developed, maintained and monitored production run schedules to ensure application and system efficiency using automated scheduling tools and languages.
Provided complex production run instructions to computer operations.
Served as quality assurance for moving programs to production by recompiling programs and filing the source programs to the production source library.
Distributed production output as required using automated output distribution software to facilitate distribution.

Reviewed application run instructions, recovery instructions and other complex operational documentation for accuracy, completeness and compliance with standards.
Demonstrated knowledgeable and skilled operation of computer on-line devices and equipment.
Demonstrated considerable knowledge of the utilization, operation and care of computer and related data processing.
Demonstrated knowledge in operating systems, data processing job control usage/language, file transfer protocols and production control software.
Demonstrated ability to analyze complex production control problems and select corrective action.
Demonstrated ability to read, analyze and interpret documents and technical procedures.
Demonstrated ability to write reports and routine business correspondence.
Demonstrated ability to present information and respond to questions from managers, DBAs, IT Operations and coworkers.
Telecommuted 3 days a week from home office

July 2008 Contractor
Process Server
Serving following documents : Writ of Garnishment with Notice of Exemption and Pending Levy
Writ of continuing garnishment

January, 2008 -  February, 2008
State Street Bank Contractor

Analyzed batch requirements, created and implemented batch job calendar maintenance, provided trend analysis for batch improvement and troubleshooting and problem resolution support.

Provided batch scheduling experience in a cross platform environment on UNIX, windows and mainframe.
Provided technical support of batch scheduling applications, analysis implementation, monitoring and troubleshooting of batch processing software.

August 2007 Freelance
Web Page Designer
Simpsonstone. net Published Custom Stone Business Utilizing Flash CS3/ActionScritp to produce slide show presentation effects.

September, 2006 -  August, 2007
Department of Defense Contractor

Ensured best practice methodologies integrating scheduling, web content, graphic designs and production requirements utilizing the Air Force Knowledge Exchange for PDHRA Post Deployment Health Re-Assessment to document health concerns, assessments and referrals.
Designed Post Deployment Health Re-Assessment Tracking database utilizing Access for reporting purposes to military commands.
Converted content into static and interactive, web-ready content to be added to PDHRA Web site.
Migrated content from 1 platform to another, moving and re-linking of code and files.
Added text and images to PDHRA Web site.

Created permissions and training for end users to utilize MS Exchange e-mail for distribution accounts to PDHRA Team.

Prepared and developed documents, inclusive of Excel spread sheets, PowerPoint presentations, form letters, metrics and survey summary sheets.

Developed strategizing, planning, directing, implementing, programming and management skills.

October, 2005 -  September, 2006
The Scooter Store Contractor

Implemented NU new user and OU organizational Unit account setups, inclusive of setting password policies, user rights, file assignments, security restrictions, file systems and email accounts.

Trained end user at desktop workstation with the implementation rollout of new software changes Mapping, Sales, Excel, PowerPoint, Word and PeopleSoft applications to verify profile and software changes were implemented.
Developed CIG forms for the implementation of cut sheet change request using MS InfoPath application software.
Conducted technical assistance to remote users via remote assist by IP address or user s computer name.

Implemented software application training to over 3000 end users located in the United States and International locations.
Responded on events logged through Remedy ticket tracking system and determined the appropriate action.
Provided functional product knowledge and technical support with PeopleSoft Financials and HCM Applications.
Provided production support on the PeopleSoft 8.8 Financials and PeopleSoft HCM 8.9 systems.
Demonstrated knowledge of basic PeopleSoft database structure with the ability to utilize and create technical queries.

Developed experience in designing, deploying and customizing identity management solutions, customer service and administrative and implementation skills.

June, 2005 -  September, 2005
Crown Data Systems Contractor

Traveled to 5 states to implement PC rollout changes on behalf of software and peripheral installations for all personal computers inclusive of Word, Excel, PowerPoint, Outlook and HP all in 1 fax software applications.
Implemented installation of desktop rollout of over 500 PCs inclusive of Re-imaging software onto multiple devices from 1 standard image.

Oversaw installation and maintenance of equipment and software specific applications inclusive of profile setup, printer installs and additional software changes as requested.

Developed PC Desktop Support, Help Desk, Disk imaging, LAN administration, software deployment and software training skills.

November, 2004 -  June, 2005
American Funds Capitol Group Contractor

Completed 500 + JIL/SD migrations weekly in order to retrieve key financial data.
Utilized Autosys Job scheduling software to evaluate and process workloads and schedules in order to meet resource and functional goals.
Devised tasks that managed job production and resolved SQL and coding issues in the event of production errors.
Collaborated with Developers located throughout the US in order to analyze and resolve user needs and issues, resolution integrated process, workflow and procedural variables.
Worked as part of the 24x7 Production Support team monitoring batch jobs, Database productivity and SQL Tuning.

Performed HTML programming, SQL programming, Perl and UNIX scripting as part of daily skills used in troubleshooting and job implementation.
Responded on events logged through Remedy ticket tracking system and determined the appropriate response using Autosys and manual batch monitoring.
Assisted the QA and Development teams with various projects inclusive of coding, testing and promoting code into production.

Developed planning, research, implementation, programming and customer service, analyzing and articulating production data skills.

July, 2002 -  November, 2004
Department of Defense Contractor

Responded to 100 + calls weekly from military bases requiring ASIMS and PIMR database and technical support and resolution.
Performed database technical support of ASIMS Aeromedical Services Information Management System and PIMR Preventative Health Assessment and Individual Medical Readiness database and coding issues.
Implemented ASIMS and PIMR software installations, inclusive of troubleshooting and data transfer monitoring.
Assisted in the design and graphical presentations for all-sources presenting products and associated data via the portal.

Developed customer service, research, analytical, programming and coding skills.

July, 2001 -  July, 2002
Systems Analyst

Provided technical support of Hewlett Packard, Lexmark and IBM hardware.
Directed real-time outage troubleshooting, corrective actions, teams and procedures.
Trained end users and provided remote assistance on Windows 98/XP issues.
Established end user resets for enterprise wide NT/XP Active Directory network, VAX servers and mainframe computer accounts.
Managed organizational Microsoft Exchange Email accounts.
Tracked over 200 calls on a daily basis from over 3000 employees in the University Health Systems, utilizing Remedy tracking system.
Implemented solutions following proper change request processes.
Documented any changes made to the system using existing standards.

Provided knowledge transfer and training to other team members.

Demonstrated experience in gathering user requirements, system analysis design, systems development and integration, enhancement and modification, technical support and customer service skills.

June, 1999 -  July, 2001
Production Control Analyst

Ensured integrity of inbound/outbound financial data in the corporate production control systems, utilizing Autosys job scheduling application.
Monitored ftp feeds from global stock markets, transferring/receiving files to ensure product delivery to meet contractual guidelines.
Utilized Solaris 8i operating system software and Oracle databases.
Diagnosed production failures using Windows NT/UNIX and Autosys scheduling application.
Produced and managed weekly/monthly CDROM product mastering product for financial clients adhering to strict timelines.

Education

Training

Developed planning , research , troubleshooting , implementation , programming and customer service skills
Simpson , C.
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Skills

Operating Systems : Windows 9x/NT/ME/2000/DOS, UNIX, Solaris Applications : Novell, GroupWise, PeopleSoft, Visual Basic 6, Excel, PowerPoint, Magic, Remedy, CA Autosys, MS FrontPage, MS Outlook Exchange, Active Directory, Dream Weaver, Fireworks 8 and Excel