Objective
Seeking a responsible challenging information systems position that will utilize my background and offer opportunities for personal and professional growth.

Employment

09/2004 -  03/2006
National IMAC Project Manager

Supervise and assign IBM Application web database tickets called (Manage Now) help desk to technicians daily.
Install Desktop/Laptop Operating System {Microsoft OS} Office suites, anti-virus, spy ware, Adobe and other common windows applications programs.
Primary responsibility is to manage program-level efforts to inaugurate and mediate automated systems services ensuring they are adequate, reliable, and meet operational requirements.
Produced monthly and quarterly billing reports for services rendered on company assets
Provide periodic budget status reports to manager and department head.
Provide temporary fixes, to ensure user productivity during business hours.
Enhance and develop quality support methods and communications skills through coaching feedback and other developmental approaches.

01/2003 -  06/2004
Computer Technician/ Computer Lab Assistant

System engineering and integration for products, business and IT projects.
Handled 100+ calls daily internal and external calls regarding client inquires pertaining to
Computer hardware & software issues.
Monitoring systems to detect degradations and outages and track performance errors.
Inaugurate server, software, and hardware repairs, and peripheral equipment, pursuit Design specifications.
Ensuring proper installation of cable, LAN and Wan network implementations and operations.
Maintain trends, and resolution of customers and employee helpdesk tickets.
Replace or retire legacy systems, with proper training materials policy and procedures.

09/2002 -  01/2003
Computers Information Systems Internship

Reconcile research and respond to clients personal computers issues and concerns.
Set up and managed Dell workstations and HP printer equipment for optimal client usage.
Copulate, and monitored client e-mail system.
Installed new equipment such as Cat 3, 4, 5, 5e cabling, various PCs, and user software and a variety of printers.

01/2001 -  01/2002
Project Supervisor

Managed 10-12 IT subordinates, build staffing plan.
Managing, planning and initiating closing projects deliverables in a timely manner.
Ability to manage and lead multiple projects in support of identification and risk.
Influence and manage the expectations of team members, LOB management.
Performed operator maintenance on broadband equipment by telneting using ProComm plus Software.

01/2003 -  06/2004
President

Served two executive terms as President.
Developed student led workshops in computing and technology.
Enforced and adhered to national chapter (AITP) and local Student Government policies.
Instituted services such as web design computer networking and computer installation for the surrounding community.
Trained staff and members on computer break fix topologies and upgrades.
Volunteer with JP Morgan Chase ON-DEC program installing gateway computers for community school children.

03/2006 -  Present
Computer Technology Specialist 1

Perform and assist agency in technical program support of IT activities.
Daily activities include network system design, configuration, maintenance, and security
Knowledgeable of Windows 2000/2003 Active Directory architecture and implementation.
Provided customer service supporting a wide range of business applications including some web site development for transactional and interactive web site design.
Daily duties Technology Specialist, I would carry out a variety of task repairing Dell workstations computers with detailed instructions and guidance provided from my team lead or higher manager.

08/2004 -  Present
Cisco Training Program Instructor

Manage classroom surroundings nine students per class.
Instruct students daily on Cisco CCNA program.
Teach hands-on experience with in a classroom environment.
Prepare students for next level of Cisco classes.
Incorporate real time experience to increase student knowledge capabilities

Education

Miscellaneous
Organizations
Medgar Evers College/CUNY, President,2002-2004
Computer Information Systems and Technology Association
Served two executive terms as President.
Developed student led workshops in computing and technology.
Enforced and adhered to national chapter (AITP) and local Student Government policies.
Instituted services such as web design computer networking and computer installation for the surrounding community.
Trained staff and members on computer break fix topologies and upgrades.
Volunteer with JP Morgan Chase ON-DEC program installing gateway computers for community school children.