Summary




Talented Information Technology professional with history of outstanding accomplishments and dedication to corporate goals. Throughout 20 - year career in software consulting and health care industries, consistently demonstrated versatility, initiative and problem solving skills that increased efficiency, productivity and cost-savings.
Regarded as key member of the technical team with comprehensive understanding of systems, ease working with technology and ability to resolve serious problems common to high volume operations.





Employment

April, 2007 -  April, 2009
IT Consultant

Managed strategic migration of pharmacies for formed organization. Twenty-two sites transitioned in 13 months resulting in significant operating cost reductions.
Initiated repeatable processes to ensure quality of converted data. Created templates to track unique specifications of each pharmacy. Coordinated definition of requirements from financial and clinical business areas. Created/executed test plans.
Facilitated weekly meetings for senior stakeholders and presented progress updates on responsibilities. Successfully managed schedule changes on multiple simultaneous assignments.
Delivered system enhancements for multiple enterprise applications. Successfully led all project phases on their domain migration.
Environment : Windows XP, SQL Enterprise Manager, SQL Query Analyzer, Office 2003 : Project, Access, Excel, Word, Outlook, PowerPoint, Visio and AS400 platform queries.

February, 2006 -  December, 2006
IT Consultant

Supported strategic financial project, custom enhancements to Contraxx revenue contracts application.
Liaison between functional users and technical development team. Interviewed business contacts to identify, refine and document business and security requirements for budget and invoice processes.
Prioritized requirements and managed scope of phased implementation. Created screen concepts and design documents related to development and implementation of new features.
Formulated quality assurance test plans for system modifications and new reports/invoices.
Environment : Windows XP, Office 2003 : Project, Excel, Word, Outlook, Oracle Financial and Accounts Receivable systems.

JOHN E. WHITLAM
4203 Hayfield Way
Prospect, Kentucky 40059


Innovation Center Project Manager
Humana, Inc, Louisville, Kentucky

October 2003 February 2006 delivered high-profile business infrastructure projects. Assembled and coordinated activities of 6 project teams in 4 overlapping annual release schedules.
Led continuous improvements to detailed integration testing workflow for all Product Development teams, end-to-end business process regression testing for each enterprise-wide release.
Ensured completion of project milestones, Vision and Scope, Detailed Business Requirements, Use Cases, System Requirements Specifications, Test Strategy/Plans and Operational Readiness Plans.
Developed workflow requirements supporting new online enrollment system for Medicare Part D plans and submission of PDE data to CMS.
Environment : Windows, Office : Project, Access, Excel, Word, PowerPoint, Visio, Lotus Notes, mainframe platform queries and Waterfall methodologies.

February, 1994 -  September, 2003
Project Manager

Received numerous promotions to Business Analyst, Lead Analyst, Senior Business Analyst and Project Manager, each with increasing levels of responsibility in the management of substance abuse and mental health benefits for major companies. Supervised teams of technical staff to set schedules and priorities.
Achieved high degrees of accuracy coordinating information from multiple platforms dedicated to multitude of products. Created technical solutions to ensure processing efficiency, error/reject processing and support documentation.
Built seamless interfaces between Magellan and numerous client systems handling claims processing, eligibility, benefits, provider networks and clinical data warehousing for six-million members.
managed relationships with counterparts in client companies, Regional Service Center contacts and programmers to improve customer satisfaction.
Influenced creation of software development life cycle methodology involving documentation of user requirements, technical specifications, test plans/scenarios and walkthroughs.
Directed 5 team members handling production support and new implementation activity. Drove continuous improvement of complex claims systems interfaces. Identified and resolved anomalies.

Miscellaneous

Maintained intense pace with average of 12 active projects, each with shifting priorities and 3 or more major interfaces. Managed support needs and anticipated future work and system changes.
Environment : Windows, SQL Enterprise Manager, SQL Query Analyzer, Office : Project, Access, Excel, Word, Outlook, PowerPoint, Visio and AS400 platform queries.
EDUCATION and PROFESSIONAL DEVELOPMENT
BS INFORMATION SCIENCE, 1987
University of Pittsburgh, Pittsburgh, Pennsylvania