Summary




Support professional, experienced in providing technical and administrative solutions in support of business objectives. A team player with excellent written and verbal communications skills to meet the administrative and technical needs of a diverse workforce. With my solid PC skills I am able to successfully multi-task, as required, to met the needs of rapidly changing events.
Proficiencies/Skills : Project Management, Troubleshooting, Problem Solving, Staff Training and Development, Desktop Support, Production Support, Team Leadership, Administration, Business Analysis, Time Management, Disaster Recovery, Business Contingency, Unit/QA Testing
Leadership : Successfully applied my Analytical, Technical and Organizational skills to enhance and increase productivity in the business and user areas. Developed 24/7 support teams capable of responding to an changing environment. Instituted changes to streamline staff and procedures to improve turn-around time on support calls from our clients.
Project Oriented : As a Project Manager, I would interact on a daily basis with the Project Office, Users and IT Development and Support teams.
Key initiatives I have implemented and supervised include : Development of specifications to enhance existing functionality and work flows. Required interviewing and monitoring of user concerns and work flows to determine best course of action.
Weekly meetings to review project milestones and address and resolve any conflicts or issues.
Daily review of the integrity of processing to internal and external systems. Required review of batch and on-line processing reports along with ongoing communication with end-users.
Implemented reporting and documentation on the various phases of a projects life-cycle.
Developed a Migration Schedule to control the impact on support and migration teams.
Coordinated QA and System Testing by creating UAT and QA test plans and test cases.
Office/Desktop Tools : Windows-98/XP/Vista, MS-Word, Excel, Project, PowerPoint, Outlook, Visio, Acrobat, Lotus Notes, Email, Internet Research, Printers, Scanners, Copiers, Faxes
Production Tools : VAX-Basic, RMS, FMS, DCL, Datatrieve, FDL, VB, COBOL, SQL, Citrix, Erwin Data Modeler, Control-M, IBIS Banking Software, Mercury TestDirector, Actuate Reporting Tool


Employment

2007 -  2008
Administrative Support

Supported the principal and office staff in the administration of school operations.
Installation and maintenance of PC workstations, software packages, printers or scanners or copiers
Provided BOE with student and school info via web-based data-entry.

2006 -  2007
Computer Instructor

Instruction on the use of PCs, Printers, Scanners, MS-Office and the Internet as tools.
Developed lesson and project plans to meet the needs of the different age groups
Software and hardware upgrades and support of all PCs and Laptops.

2004 -  2006
Testing Coordinator

Production Support of MUREX - F/O Forex Portfolio Management system.
Utilizing TestDirector and working with IT and users, scripted and executed QA and UAT tests
Created migration plans to be executed after documentation and sign-offs are received.
Monitoring of transactions and there interfaces between external and internal systems
Process Global users requests for access, functional and setup changes
Log-in/Security monitoring and reporting utilizing the Actuate Reporting tool

Test Coordinator for an internal Precious Metals FO/BO Position management and Physical Inventory system and the testing of Calypso as the replacement for our current internal PM systems.

CHARLES GROTTICELLI
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2002 -  2004
Support

My analysis of the environments and work flows resulted in installation and upgrade of cables, office PC s O/S, software and video display equipment. Successfully trained staff in the use of SOS software, Internet research and various MS-Office products resulting in improved production and efficiency of staff. Participated in the coordination and setup of various community events

1984 -  2002
Production Support or

Coordinated the testing effort to incorporate Control-M into our nightly batch processing.
Increased B/O staff production 25%+ by initiating nightly Data Market feed uploads.
Designed the Liquidity data base by working with the DBA and the ERwin Data Modeler.
Implemented nightly batch processing and reporting, replacing a month long global effort.

Education

Miscellaneous

Y2K Certification - Back-Office Systems
Managed a team composed of NY-IT staff, with EDS Consultants in NY and India.
Working with HR during the hiring and administration of staff performance reviews
Bi-Weekly progress and status reports to senior management
Code assessment and remediation of over 3000 programs.
Executed and documented a suite of internal and external Unit, System and DR Tests.
Development and Production Support - B/O Systems
Managed a staff composed of programmers and analysts in the 24x7 support and development of our banking systems. Areas of concern : CIF, DDA or NOSTRO, Foreign Exchange, Precious Metals, Money Markets, Comm. Loans, Cash management, Gen Ledger, L/C, CP and Money Transfer.
Chaired a multi-department IT team that improved on-line and system performance by over 35%
Improved development turn-around 20% by instituting development and migration procedures.
Reduce nightly processing time by over 30% and night staff by 33% with coding improvements and changes to processing work flows.
Created work schedules and documentation of enhancements and new development.
Performance reviews and training of staff and working with HR during the hiring process.
Project Leader - Implementation or Testing
Lead IT-Analyst/Programmer assigned to replace the ARBAT Banking system with the new IBIS-Banking System in NY, LA and Miami. Focused primarily on the CIF, DDA/Nostro Transaction processing systems.
Analysis, Design and Development of new functions and customization based on user location.
Executed Data Conversions with extensive Unit, QA and System testing.
Creation of user documentation and customized training classes.
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