Summary




Providing 13+ years of valuable experience in the Support, Management, implementation, design and development of Enterprise Content Management Systems and Enterprise Document Management Systems.
Senior Systems Administrator of Corporate Enterprise Content Management ECM or Enterprise Document Management Systems EDMS with a focus on providing superior user experience.

Senior ECM/EDMS System administrator. Capable of learning any of these types of packages quickly

Skilled Integration Specialist. Extremely deft in utilizing development skills to create custom interfaces for EDMS environments.
Veteran Technical and Functional Project Lead for mid to large scale Content and Document Management projects.
Very proficient in translating As-Is corporate workflow into technical and functional To-Be business requirements.
Document Management Guru. Well versed in the functional and technical capabilities of Content Management and Document Management Systems.
Experienced in the principles of defining corporate and departmental taxonomies
Excel in providing superior technical support and customer service.
Skilled in translating complex compliancy standards to real world access management and controls.
Accomplished User and Technical Documentation creator. Proficient in creating complex Systems Design documentation and non-technical user focused documentation.
Core Competencies
Technical Project Management Lead Led the effort to define the technical requirements for the selection of the Corporate ECM. Interacted with business unit customers and vendors to ensure that selected product met corporate needs.
Corporate Taxonomy Specialist Managed the task to define the taxonomy structure for the Digital Asset Management team, covering multiple departments in the corporate marketing division.
Interface Development Designed and developed custom Graphical User Interface tools to overcome the limitations of the applications. Worked extensively with multiple Application Programmable Interface tools to expand the Document Management environment.
Compliancy Adherence Worked closely with the SOX compliancy team to ensure that sensitive corporate content was secured in strict accordance with Corporate SOX initiative.
Technical/User Documentation expert Drafted complex Detailed Design Specifications for business process and corporate workflow processes. Responsible for the creation of User Approval Training documents and application functionality documentation.
Customer Support Managed highly technical Support Team providing 24/7 support for Document Management Software company.
Microsoft Visual Basic/ .Net
Microsoft SQL Server
Microsoft Visual Studio
Microsoft Windows Client/Server
Microsoft IIS
Kofax Ascent Capture Administrator
Documentum Administrator ECMS
Stellent Acorde Administrator EDMS
HTML
Microsoft Office
ASP/ASP .Net
COM
ADO/ADO .Net
ActiveX
ODBC
XML
JSP
SQL
Windows API


Achievements

Certified Document Imaging Architect Educational Program enrolled at Grantham University pursuing Bachelor s Degree in Multidisciplinary Studies with an emphasis on Information Security .


Employment

2005 -  2009
Senior Systems Analyst

Application ownership and administration responsibilities for all aspects of the Stellent EDMS application, InMagic Database application and the Documentum ECM system. Performed all application upgrades, patches and installations.

Subject Matter Expert SME for all ECM related projects.
Designed and developed custom .Net tool to migrate 4 Million documents during the corporate restructuring that divided CBS and Paramount. This development amounted to a savings of 25K in consulting fees.
Designed and developed .Net utility to manage the extraction of Invoice data from the custom financial system into the document management database.
Led the technical and functional project to design and implement a web based version of the EDMS. Project was completed and implemented 2 weeks ahead of schedule.
Led the corporate effort to define technical and functional requirements for the ECM/SAP Accounts Payable Workflow initiative.
Reverse engineered several legacy Microsoft Access applications and developed Visual Basic and VB.Net applications to replace them.
Directed the effort to define the taxonomy for the Marketing Department s digital assets.
Ensured system uptime of 95%
Job Details

Managed and supported all ingestion points for content being stored in the ECM and EDMS, the Kofax Capture document imaging system.
Defined the High Availability and Disaster Recovery environments for EDMS and ECM applications.
Managed SQL Server Databases SQL 2000 Server associated with EDMS application. Managed backup schedules, sizing constraints and access controls.
Technical Adviser to the corporate Record Center Management team.
Defined all Standard Operating Procedures related to the management and support of the EDMS.
Budgetary management of applications under my management. Worked with Director of ECM to manage the budget needs for Storage, Application Upgrades etc.
Vendor liaison for all applications under my management.

2000 -  2005
Technical Support Supervisor

As Professional Services Consultant ; performed requirements analysis and requirements gathering for clients with extensive Document Capture, Document Imaging and Workflow needs. Created custom interfaces GUI linking the Company s Document Management and Workflow products with the customer s environment. Created custom links to 3rd party applications and RDBMS installations, Microsoft SQL Server, Oracle, JD Edwards and others. Gathered, analyzed, prioritized and obtained agreement on specifications for multiple user groups.

Completed major Document Capture, Document Management and Workflow implementation for 1 of the Nation s Largest Retirement Communities.

Job Details

Led multiple installation and implementation projects at various customer sites. Installed the purchased products and implemented the customer s strategy.
Led onsite Technical Project Management for all assigned customer installations.
Led onsite analysis for functional and technical requirements for customer installations.
Provided Detailed Design Documentation for complex Business Process and Workflow implementations

As Supervisor of a high-level support team ; responsible for the monitoring of all calls assigned to this group. Maintain daily maintenance of support group work queues ensuring that calls are being managed in an efficient and timely manner. Provide weekly management reports pertaining to overall performance of the group. Interact daily with Executives throughout the organization with respect to support issues. Provide senior integration/installation support of Document Imaging and Workflow products. Provide SQL Server and Oracle RDBMS support, backup procedures and fine-tuning process for customers utilizing the company s products in these environments.

Developed training program for new technical support staff members
Created web based support knowledge base allowing technical support staff to resolve common issues. Tremendously reducing the resolution time for many issues.
Job Details

Led team that provided 24/7 support for the Document Management applications and the Business Workflow applications.
Defined teams' vision for providing superior technical support.
Served as the escalation manager for issues in the team.

1999 -  2000
Western Regional Imaging Sales Specialist

Sales Manager responsible for Imaging Sales and Integration support in the Western States. Utilizing the Document Imaging Value Added Reseller VAR Channel, supported hundreds of integrators by providing Imaging Architectural support for both hardware and software.

Achieved Sales Quota for Fiscal Year
Developed relationships with ECM vendors throughout the Western Region.

1996 -  1999
Engineer/Sales Support Engineer

In capacity as Configuration Support Engineer ; assisted and supported customers in the installation and integration of the company s hardware and development products.

Provided sample VB code for customers using the companies API.
Tested Software Issues Bugs and reported to Engineering Team as needed.
Trained new personnel

As senior Sales Support Engineer ; assisted customers in gaining understanding of the company s products and how they integrated with the customer s environment.

Provided demonstrations of the Kofax Ascent Capture Product
Installed software for demonstrations.
Trained new personnel

1987 -  1995

Radioman Top Secret Clearance discharged.

Education