Summary


Contact : 009 66 502263504
Cell : - - 009 66 502263504
My objective is to work in an organization where professionalism and enthusiasm is recognized and cherished. To learn from others and to teach what is known. Ensuring customer satisfaction and standards are not met but exceeded.
I have more than 9 years of consistent and outstanding experience in leadership, training, Marketing, Recruitment, consulting, Sales, Customer Service and SAP Functional Consultant with full life cycle implementations of SAP which gives me great levels of energy and motivation and the ability to master new skills rapidly and adapt.
Learn things as quickly as possible to be a competent player and believing that both my experience and aspiration to grow will continue and accomplish my aim to become more productive and a competent professional leader in service and consumer industry.
5 years of experience in SAP upgrades, support and implementations in SAP HR and SD.
I have played several roles in projects, ranging from business process optimization requirements gathering and blueprinting to configuration, change management, training, documentation, post go live/support and experience in business process analysis.
Understanding the critical success factors of solutions delivery ; excellent client management skills and his wide knowledge of business processes gathered over implementations gives an edge in cradle to post go-live coordination of projects.
I am a team player, an innovative thinker and a result-oriented professional.
Excellent Project Management, Communication and Interpersonal skills. Goal-oriented and focused on delivering results.


Employment

September, 2007 -  May, 2009
Nigeria SAP HR Functional Consultant

Documented customer-specific requirements to ensure successful migration to an existing SAP system for Personnel Administration PA and Organizational Management OM/PD.
Performed configuration for PA, customizing infotypes to customer specific requirements, invoking dynamic actions.
Customized payroll creating payroll areas, wage types modifying SCHEMAS and PCR s.
Generated payroll periods, payscale levels and groups and running payroll.
Monitor payroll runs and corrections in the payroll driver.

Customizing OM, creating org new positions and other relevant objects.

Time Management configuration, creating work schedules, absences and attendances, Creating counting rules and deduction rules.
Perform Payroll or Time Management enhancements with testing and validation.

Contributed to cutover activities and support documentation.

Establish training process procedure, with involvement in training endusers and super users.

Allied Irish Bank, Dublin SAP HR Functional Consultant July 06 Aug07

Role included working on projects to assist in documenting business system procedures, mapping processes, managing change, planning and deploying communication across divisions, creating training materials and training staff on the new systems and processes.

Support of time management, absences and attendances, sorting out collision of time infotypes time management configuration that included creating work schedules, absences and attendances types and quotas.
Involved in Blueprint documentation, customizations, providing solutions, localization and testing.
Developed specs for custom reports and enhancements in existing reports and generating reports.

December, 2005 -  June, 2006
Support Consultant

Providing support and worked on enhancements.
Worked on various enhancements from definition to go live.
Worked on setting up of Intercompany order types to use Intercompany Order process from Order to Invoicing.
Creating functional specs and test scenarios for development of custom reports as per the clients requirements.
Validating configuration change requests, acquiring approvals and making appropriate changes.
involved in bug fixing and troubleshooting existing issues in production client.

April, 2005 -  November, 2005
Functional Consultant

Involved in developing a template for Reseller Technology Solution SAP RTS for office supplies dealers.

Involved in developing the Blueprint documents, project IMG, implementation guide and various other internal implementation tools and processes.
Designed the complete pricing logic for the template which has best price and contractual pricing along with unique requirements for hidden condition types.

Involved in defining the scope of Service Management module based on the client s requirements. Involved in setting up of complete organization structure for multiple company codes.
Involved in Blueprinting, Gap analysis, providing solutions, localization and testing.

Developed training documentation and provided EUT to the users based on profiles.

February, 2004 -  March, 2005
Support Consultant

Provided support for SAP 4.0B system.

Responsible for assignment of tickets, maintaining status reports and conducting change management meetings, worked on enhancements from definition to go live.
Worked on pricing project to enhance the pricing strategy for surcharge and discount.
The new surcharge being based upon material and commodity indices from Bureau of Labor and statistics bls. org.
Creating functional specs and test scenarios for development of custom reports as per the clients requirements, validating configuration change requests, acquiring approvals and making appropriate changes.
Worked on enhancements, like pricing condition types and new product hierarchies for the new system.

Red Planet Marketing, London Manager Sales and Customer Service May2003 January 2004
I was among the 4 members customer support and sales Managerial team to provide efficient customer service and sales for a diverse client base
Handling Associates dealing with customer queries related to products and accessories on phone, on site and convert them to productive sales.
Taking a brief feedback from the Customers to enhance the customer support efficiency maintaining sales
Maintaining and compiling customer support statistics and supplying the same information to the marketing team for product promotion
Offering product related information to customers with a view to satisfy and retain them and get referrals for further sales

April, 2002 -  April, 2003
Partner/ Director

Liaison between the company and clients and client providers.
Responsible for annual appraisals based on performance and behavior for TM and TL.

Reporting performance metrics to the Senior Management on every training batch

Overlooking and monitoring the training department.
Maintain service levels SLA on daily basis and report to program manager for Process KPI s via Flash Report.

October, 2001 -  March, 2002
Senior Customer Service Agent

Inbound calls based on customer queries to give information on products and services.

Training the new hires coaching the low performers
Accurate product information to the customers

Handling escalated calls of irate customers achieving goals and reaching targets.

Participating in cultural activities

April, 2000 -  April, 2001
Marketing and Plant Supervisor

Marketing the product of mount aqua ie different sizes of bottled water.
Creating a need of mineral water in the market for people offices hotels and functions.
Responsibility of purification packaging brand awareness and supply, Billing and collection.
Responsible for complete maintenance of machinery and vehicles.

Education

Skills

Personnel Administration, Dynamic Actions, customization of standard and customer specific infotypes, creation of personnel actions Organizational Management, Organizational Structures, creation of org units and all accompanying objects Integration switches between OM, PA and PD and Reporting Payroll SCHEMA and PCR Modification, assignment and customization of wage types, Creating control record and running of payroll.
Time Management work schedules and work schedule rules, absences and attendances quota creation and generation rules Basics of Compensation Management, TMW, ESS, MSS. Reporting HIS, ADHOC QUERY and SAP QUERY. Development and delivery of user training programs and Testing.
Sales Order Processing, Delivery Shipping Processing, Invoice Processing, Pricing procedures, Sales and Distribution, Account assignment, Availability.
I.T.
PC Setup installations, OS and networking, Support. Problem solving issues related to LAN, printers, wireless and servers connectivity. Application installations Server room setups assisting in upgrades and project preparation. IT related trouble shooting, Mobilization and arrangements.
Microsoft office experience setup, trouble shooting and installations. Mirza Nasser Ullah Baig CURRICULUM VITAE SAP Certified Consultant