Summary


Tammie G. Engel


I am an experienced business analyst, data administrator with a diverse range of Retail, Distribution and Finance experience. Ability to conduct business analysis/requirements definition and design that is easily understandable by business users and developers alike .I am experienced in application design, strong communication skills with a experience in training .I am experienced in creating and enacting policies and procedures related to data administration function and creating business rules.


Achievements

Recognized for :
Super Support Team
Marketing Directory s Award - DC In-stock Evaluation Reporting
CIO Award - Gift Registry Stability
Best Computer Services Project at TARGET , Tape reduction
Sales and Inventory Systems Cleanup Project
Developing the Operations Specialist Procedures Manual
SOFTWARE
IBM MVS SP , XA and
ESA/JES2 JCL
IBM OS/VS1 - JCL
IBM UTILITIES
QUIKJOB/OS
CLIST
SYNC SORT/OS
INFO Management
D. SS I. JOB/SCAN
D. SS I. DOCU/TEXT
CA 1 , 7 and 11
CA-TLMSII
TSO/ISPF
CAPEX and CA-DCMS schedulers
HASP RJE
CICS/VS
LOOK
RMDS
DF SORT
SDSF
DCF/GML
STOP X-37
AutoMate
SAS
File-AID
FDR and DMS disk mgnt utilities
FOCUS and WebFOCUS
Microsoft Office Suite
Microsoft Visual Basic
EasyTrieve Plus
CACTUS
Crystal Reports
HARDWARE
AMDAHL
5990 - 700E
IBM System 390
IBM 3090 - 200 400XA ESA
IBM 3081
IBM 3033
IBM 9672 model R66
Hitachi 1 model F9 - 82
Amdahl 725 model 500


Employment

January, 2008 -  September, 2008
Financial Systems and Reporting Analyst

As a Financial Systems and Reporting Analyst I was responsible for coordinating the technical IS infrastructure and architecture requirements for Minute Clinic s financial systems, reporting and analysis. Responsible for oversight and design of financial databases, feeds, interfaces and data integrity held in the databases and support of all financial reporting, Financial extracts from other financial related applications.

Managed the maintenance, design and development of accounting systems, databases and related master files.
Provided technical accounting support regarding significant and complex transactions
Consulted with business area leads, analyzes problems and generates alternatives and documents requirements.
Documented policies and procedures on the related databases consistent with maintaining appropriate control environment Sarbanes Oxley Compliance.
Worked with Minute Clinic s IS, outside vendors and CVS Corporate to coordinate oversight of exchange of files and interfaces
Detailed claims knowledge HCFA and UB claim forms, 835/837 transactions

Technology and Methodology Highlights : Client Liaison - with business partners to coordinate exchange of treasury files and interfaces with financial databases.
Application Suite Liaison - Participated in the communication, development, pilot and roll-out process for Minute Clinic s Revenue Cycle Management tools from which reporting was generated.
Consulting Services provided consulting services to the client community in the areas of clarification of business issues, determination of solution options and the optimal design of reporting applications.

1997 -  2007
Client Reporting Analyst

As a Client Reporting Analyst I worked in coordination with Client and Information Services departments providing Merchandising and Merchandise Planning clients with a focal point for analyzing business reporting requirements and the development of the business reporting applications. A variety of end-user and production tool-kits used to develop reporting applications. Assignments involved interviewing stake holders ; conducting requirements-gathering sessions ; examining data ; documenting requirements ; contacting vendors ; designing data repository ; and creating a conceptual model of the new repository.

Consulting Services provided consulting services to the client community in the areas of clarification of business issues, determination of solution options and the optimal design of reporting applications.

Client Service - ensured a high client satisfaction by completing clients requests in a complete and timely manner. Acted proactively to minimize problems and concerns. Providing ongoing one-on-one training to enable clients to become self-sufficient with client computing tools

Client Liaison served as the primary contact for Softlines and Grocery merchandising divisions. Proactively identifying solutions which have cross division benefits and transitioned them to the new divisions via communication and training.

Application Suite Liaison - Participated in the communication, development, pilot and roll-out process for Target suite of applications and tools from which reporting was generated.

Technology and Methodology Highlights : Conducted JAD session with merchandise partner experts to identify requirements and develop definitions for retail Ad tracking, sales and inventory forecasting.
Worked with business partners to reverse engineer calculated metric data elements. Trace each metric from the data warehouse back to its original source. Documented the transformations, manipulations and calculations through which these metrics pass.
Performed project planning, scoping, tasks, estimates, deliverables utilizing Use Case methodology.

1990 -  1997
Applications Operations Analyst

As a Applications Operations Analyst My primary responsibilities consisted of maintaining and tuning production JCL, analyze storage environment and ensure expedient problem resolution of IS related problems, software tuning and support, develop and maintain support group documentation. Upgrade applications systems to conform to standards. Consult on major projects in Development, Network and Computer Services to drive production control techniques and standards and ensure applications implement successfully into the production environment. Manage the batch window and ensure its completion, participate in recoveries and tune applications in critical path. Participated in software evaluation and selection.

Change Management to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations.
Implement Service Management provided Development staff with a framework for the alignment of business needs and IT provision requirements

Application Management provide a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives.

Technology and Methodology Highlights : Incident Management to restore a normal service operation as quickly as possible and to minimize the impact on business operations, ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation in Level of Service agreement.
Problem Management to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors in the IT infrastructure and to prevent recurrence of incidents related to these errors.

1989 -  1989
System Support Analyst

As a System Support Analyst My primary responsibilities consisted of maintaining and tuning production JCL, analyze storage environment, ensure expedient problem resolution of I.S. related problems, software tuning and support, develop and maintain support group documentation. Upgrade applications systems to conform to standards.

1984 -  1989
Operations Specialist

1982 -  1984
Production Control Analyst

1979 -  1984
Computer Operator

1978 -  1979
EDP Control Clerk

1977 -  1978
Mail/File Clerk

Education

Training

Project Management Watermark Learning
Project Consulting Watermark Learning
Getting Things Done David Allen
Organizing Your Time and Resources
IBM Automated Operations Workshop
Legent AutoMate Workshop
Data Center Scheduling , Value Computing Inc
Crystal Reports