Summary
Summary More than 7 years of experience in database development, support and data analysis with a focus on manufacturing, sales and call center data. Strong experience in process improvement, report automation, development and analysis. Experience in major programming languages and software. Experience

Employment

February, 2008 -  Present

Present purchase offers to sellers for consideration.
Confer with escrow companies, lenders, home inspectors and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Interview clients to determine what kinds of properties they are seeking.
Prepare documents like representation contracts, purchase agreements, closing statements, deeds and leases.
Coordinate property closings, overseeing signing of documents and disbursement of funds.

Act as an intermediary in negotiations between buyers and sellers, representing 1 or the other.
Promote sales of properties through advertisements, open houses and participation in multiple listing services.
Compare a property with similar properties that have sold in order to determine its competitive market price.

Coordinate appointments to show homes to prospective buyers.
Generate lists of properties that are compatible with buyers' needs and financial resources.

May, 2006 -  May, 2008
Senior Data Analyst

Developed and automated weekly/monthly reports for management to drive technician productivity and reduce recurring issues.
Built and maintained SQL Server database to store technical support contact data.

Provided adhoc reporting as needed to management and program managers to support initiatives and validate effectiveness of programs. Business Analyst, DIS Customer Care 2/05 5/06 Deliver key reports aiding management in driving customer experience and agent productivity performance.
Developed web-based applications and databases designed to manage support and report related requests for management.
Overhauled agent on-boarding process, resulting in time savings equal to 1 full time equivalent.
negotiated with cross-functional teams to improve validation and access process.
Support Care project management team with adhoc D3 report requests and data manipulation.

April, 2003 -  April, 2005
Programmer Analyst

Re-engineered near real-time, Oracle SQL and Ab Initio, extract and load processes for a class 1 sales database.
Managed project to migrate batch and real time processes into the Enterprise standard scheduling application.
Created dashboards and utilities to aid in support and metrics tracking of manufacturing and sales data processing.
Developed documentation and trained operations team to support and run process on Sales ODS.
Established as point of contact for gathering requirements and implementing solutions.
Consulted and analyzed database data issues to aid in problem resolution.
Supported 24 x 7 database escalations supporting Class 1 IT applications.

November,  -  November, 2003
Metrics and Reporting Analyst

Training
Programming with PL/SLQ Training , Oracle SQL and SQL for End Users , Planning and Managing Projects , Effective Facilitating Training , Business Process Improvement Certification .
Recognition
Outstanding Contributor Award , Apollo Project Contributor Award , People s Choice Award

Miscellaneous
Spearheaded development of the Data Management IT team s project request website. Responsibilities included database administration, designing, creating and maintaining tables, forms, reports and queries.
Created data management strategic operations presentations for CIO review.
Supported Senior Management with departmental communications, file maintenance, presentations and adhoc projects. Systems experience Programming Languages
SQL, HTML, .Net
PC Software
SQL Server, SQL Navigator, Access, All Office programs, Dreamweaver, Peachtree, Quicken Education/Recognition College
Stephen F. Austin State University