Objective


Project Management position with a focus on Team Leadership and innovation



Summary




motivated, energetic, team-oriented professional who implements problem-solving strategies while keeping the best interests of the company at heart.
Great communication and people skills with excellent attention to detail organized, utilizing creativity and initiative to achieve both personal and corporate goals
Proficient with Office Suite, : Word, Excel, Outlook and Quickbooks Pro.
Extremely diverse skill set due to extensive experience in an office environment.



Employment

2009 -  Present
Dispatch Specialist

Maintaining dispatch grids to ensure the accuracy of job completion by each technician
Reporting all inconsistencies to the proper management level
Resolving escalated customer service issues to all parties satisfaction
Following-up on subcontractor jobs per management area
Routing jobs for the Express Market, Sunday through Wednesday evening
Running the Houston Points Capacity Report, Day-Of Report and Day After Report

2003 -  2008
Call Center Manager

Directly responsible for daily allocation of tasks for 50+ personnel at a Top Rated worldwide research firm, while maintaining recruiter productivity through on-going training and counseling
Briefed recruiters on new projects to be sure that all parameters of each project were clear
Supervised phone room and maintained quality control by constant attention to each recruiter s adherence to policy and procedures

Implemented hands-on training and employee development programs to increase productivity and initiated conflict resolution strategies to bolster a can-do work environment

Worked directly with all Project Managers regarding the progress of their projects in order to comply with completion dates

Reported directly to Vice President/Human Resources Director on all personnel issues and daily project status updates

Pioneered methods for better document control, production reporting and training criteria
Interacted daily with clients from Fortune 500 companies while maintaining confidentiality and high quality services in a paced environment
Orchestrated policies and procedures to meet or exceed HIPAA and industry standards for control of PII Personally Identifiable Information
Coordinated projects with industry affiliates to exceed client expectation while reducing expenses

2002 -  2003

Reviewed all tax preparations and reconciled reports

2001 -  2002
Customer Service Representative

Dispatched emergency roadside assistance while maintaining a high level of professionalism
Documented all pertinent information to assist clients in an expedient manner

1992 -  1998
Administrative Assistant

Dispatched work orders to technicians, issued purchase orders
Solely responsible for document control
Provided insurance adjusters with supplement requests and maintained insurance schedules
Collected all outstanding insurance claims ; reconciled insurance accounts receivables

1987 -  1992
WELLRICH AND ASSOCIATE

1998 -  1999
Administrative Assistant

Miscellaneous

Personal Assistant to President of venture capital investment firm
Responsible for accuracy of investment request documentation and stock share requests
REFERENCES AVAILABLE UPON REQUEST