Summary


Relocating to NY Metropolitan Area
Network Administration
Dedicated technology support professional with experience in network operations, system administration and trouble ticket management. Go To Problem Solver with strong ability to diagnose and resolve complex system problems. Track record of successful network configurations and upgrades. Areas of experience include : System/Network Administration ~ Technical Team Training ~ User Support ~ Strategic Troubleshooting ~ Problem Resolution
Solution Configuration ~ System Deployment ~ Technology Upgrades ~ Security Standards Compliance ~ Backup Strategies


Employment

2006 -  Present

2008 -  Present
Junior Network Administrator

Collaborate with Network Administrator to monitor and maintain enterprise network infrastructure. Analyze network logs to identify and resolve bandwidth utilization, network outages, security and router/switch performance issues. Assist in management and maintenance of network firewalls. Establish and administer security policies.
Facilitated configuration of VPN connection for approved vendors for processing of ACH transactions.
Hand-picked to assist conversion of Cisco telephony system at corporate and branch locations.

2006 -  2008
Help Desk Support Specialist

Provided basic/second-level support for computer and networking systems/components for $1B financial institution with more than 250 end users. Coordinated remote and on-site support, interfacing with customers to identify and remedy technical issues. Monitored system and application performance and conducted system/data backups.
Assisted with planning and rollout of Citrix platform to enhance remote access/security for vital applications.
Supported planning, testing and conversion to new core banking application as part of major 8 - month project.

2001 -  2005
PC Technician

Provided technical servicing and support of Windows-based systems. Planned and managed workstation upgrades. Performed strategic troubleshooting and problem resolution. Resolved warranty claims and completed IT sales transactions.

Education

Miscellaneous

Additional experience with Fry s Electronics as Customer Service Associate 1999 2000.
CompTIA Network+ Certification 2004 ~ CompTIA A+ Certification 2004
Selected Technical Proficiencies
Platforms : Microsoft Windows , Citrix MetaFrame/Presentation Server Tools : Microsoft Office Suite Word, Excel, Outlook, PowerPoint, Visio, Cisco Call Manager, Shoretel Call Manager, MVI Laserfiche, Document Capture, Trigeo Logs Alertlogic Networking : Active Directory, LAN/WAN, TCP/IP, SMTP, DHCP, DNS, WINS, VoIP, VPN Hardware : Cisco Routers/Switches, Checkpoint Firewalls, BlackBerry Devices, Shoretel Telephony Switches, IP Phones, Laptops, Workstations, Barracuda Spam Filter