Objective



To incorporate my knowledge, experience and work ethics to achieve positive goals and ultimate productivity.
AREAS OF STRENGTH
Excellent telephone skills, finding common ground so as to establish immediate trust and confidence .I maintain the ability to defuse difficult client issues, resulting in resolutions mutually beneficial to both parties.
I am computer literate, have managerial skills, am a team leader/motivator and poses outstanding customer service skills.
I am an assertive collector, persistent compassionate, I not only listen-I HEAR my clients and am sensitive to their needs keeping in mind the importance of fact finding questions.
I effectively overcome objections to payments with knowledge and offer solutions in a manner convincing my clients they have ended their call with me with alternate solutions to their financial issues, retaining them while adding to revenue and preventing litigation.


Summary


PROFESSIONAL COLLECTIONS


I have achieved awards and bonuses through hard work and dedication .I are employee of the month several times, achieved highest percent to goal ratio and become a Level 2 Collector.
I am a top collector, consistently in the top 10% of my company.
I have maintained the lowest return rate proving my ability to produce kept percentage.


Employment

March, 2008 -  Present

July, 2007 -  July, 2008

September, 2005 -  September, 2007
Receptionist/Asst . Loan Processor

June, 2004 -  June, 2005
Administrative Assistant

March, 2001 -  March, 2004
Administrative Assistant