Objective
An experienced IT project manager wishing to refocus his career as an organizational change agent. A hands-on project manager that conducted re-engineering of project management and testing strategies and methodologies. Over 10 years of IT and telecommunications experience and 5 years of project management experience. Well-versed in all aspects of the SDLC through software product implementation and consulting delivery. Adhered to PMBOK guidelines while delivering project deliverables on time and on budget. Strongly desires to be involved in a program that embraces my problem-solving and interpersonal talents resulting in stakeholder satisfaction and fulfilling the company mission statement.

Summary
Change Management:
Appreciative Inquiry
Enterprise Resource Planning
Business Process Renewal

Project Management:
Project and Account Leadership
Strategic Resource Planning
Client Relationship Management

Quality Management :
QA Strategy and Methodology
QA Metrix
Quality Control

Achievements
Technical Competencies
Account , Project and Quality Tools
Project , PowerPoint , Office , Excel , Visio
Mercury WinRunner , Quick Test Pro , TestDirector , Rational TestManager , Rational ClearQuest , PVCS Tracker or Content Management
Hammer Automated Testing Tool for VoIP
Databases
Sql Server , Oracle , MS Access
Operating Systems
Windows 98/NT/2000/XP
Familiar with : Sun Solaris , AIX , Linux , UNIX , DB2 , IBM Servers

Employment

November, 2005 -  null, Present
Project Manager

Manage all phases of the product life cycle from pre-sales support to project closure. Implemented and maintained multiple, concurrent IVR applications. Supported stakeholder concerns from project charter to project closure.

Recruited to re-engineer test strategies and methodology resulting in over 50% reduction of production defects
Responsible for implementation and maintenance of multiple USPS IVR applications in a 5 - year, $10M contract.

Received several Convergys Power of 1 recognition awards for outstanding product delivery and team work
Identified further cost-saving initiatives improving customer satisfaction and caller containment scores resulting in incentive kick backs

Proactively sought out and won additional work by gaining a solid understand of customer needs and client business goals

March, 2005 -  November, 2005
Quality Assurance Manager

Led mid-sized teams on 5 concurrent releases of Advantage HRM business intelligence software while assisting in management activities of other product modules. Developed and implemented QA methodologies, standards and procedures.

Managed test planning and execution for multiple baselines
Improved several testing metrics and reduce implementation costs after restructuring of testing strategy and methodology
Utilized the talents of the team continuing focus on quality and improving morale

March, 2000 -  February, 2005
Senior Consultant

Involved in several PeopleSoft tool upgrades, bundle installations and customizations in the Sales, Supply Chain Management, Human Resources and Finance modules. Led system and UAT testing on various web applications using automated testing and tracking tools like LoadRunner, WinRunner and TestDirector. Assisted in developing SOWs and responding to RFPs.

Promoted to Senior Consultant in 2003 for excellent client service and innovation
Developed a strong knowledge of PeopleSoft products and workflows

Won additional client work by strong work ethic and a commitment to quality

November, 1998 -  March, 2000

Junior Business Analyst, Government and Education Management Systems
Client : State and Local Taxation Departments

Introduced to QA as a white/black box tester. Involved in system and unit testing of Advantage Revenue product. Created customer support documentation, system administration manuals, user training lessons and test scripts.

Acquired a working knowledge of Microsoft SQL Server utilities and SQL programming language to aid in data validation and conversion
Aided client as UAT support analyst on constomized software

March, 1998 -  November, 1998
International Customer Support

Education

Professional Membership
PMI PMP Certification