Objective
A challenging IT position in a dynamic organization where I work with a talented team committed to quality and innovation.

Summary
Data profiling, data mining, data quality metrics, data analysis
Analysis of reference, market, inventory and demographic data
12 years IT experience
9 years experience in training, coaching and leading in a team and hierarchical environment
Oracle 8910G, DB2, IBM iSeries, SQL, PL/SQL, Solaris Unix, HP-UX, Tru64, OpenVMS, Advanced Access, VB, Perl, SAS, DataFlux, SunGard Banner, SunGard Advance

Employment

January, 2007 -  August, 2008
Information Services Manager

Technical lead for conversion project team. Consult with end-users on conversion requirements. Perform data mapping, profiling and analysis for data conversion of university advancement application and donor database. Develop and execute ETL process for conversion. Collaborate on conversion project with UAF and UAMS campuses in the University of Arkansas System. Report conversion progress and potential issues to the Chancellor and Leadership Group. Administer Windows 2003 Server and donor database. Provide campus-wide end-user support for ASCEND, security administration and new user set-up. Recommend successful practices for address management. Procure replacement workstations, configure networking, install software, hardware and printers, troubleshoot and backup 25 office workstations on a Windows network. Manage Office of Development website. Write UNIX shell scripts, SQL, PL/SQL, HTML and CL for IT projects. Work with end-users to gather requirements for time-dependent and ad hoc reporting needs. Analyze technology needs and implement solutions that ensure an efficient, supportive and user-friendly environment for non-technical users. Support private scholarships awards process. Participate in vendor procurement. Supervise 2 employees and 1 freelance DBA. Create job descriptions, post open job positions and conduct interviews. Train IT staff. Operate on-site and remotely.
> Performed data analysis on poor quality vendor data to save $16K on a $25K invoice.
> Expanded IT staff from 1 to 3 to increase business continuity in a high turnover 67% environment and to meet increased demand due to conversion project and comprehensive fundraising campaign.
> Recruited 2 qualified internal employees to fill open positions.
> Created transition plan for my departure and trained replacement.

January, 2006 -  January, 2007
Project/Program Manager

Implement and lead UALR Administration initiative to improve data integrity. Report progress to the Chancellors Leadership Group. Develop and gather requirements with users for MPOP prevention product. Create flowcharts for product design. Develop PL/SQL programs according to requirements. Technical lead for MPOP data integration. Analyze progress and recommend strategy.
Lead campus-wide data integrity clean-up team
Elected to UALR Staff Senate

Systems Analyst III 2005

Work with client to gather and document user requirements. Customize Banner to meet user requirements. Test features before releasing modifications for user testing. Migrate modifications into Production. Resolve defects with online graduation application and change of major/minor. Track code modifications using configuration management software. Backup support for SunGard Banner Student Module. Provide training and guidance to replacement lead support contact for SunGard Banner Student Module. Manage and implement law school online grading project. Co-wrote Banner Data Integrity Report to Chancellor.

October, 2003 -  January, 2005
Systems Analyst

Lead support contact for SunGard Banner Student Module and Law School Admissions. Worked directly with client to diagnose and resolve issues with AdmitM and Nolij Transfer. Assisted in development, implementation and documentation of the online graduation application and change of major/minor. Wrote UNIX shell scripts for OS conversion from VMS to Tru64. Recorded BUG meeting minutes. Analyzed hardware and database requirements for SunGard Workflow. Installed and tested SunGard Workflow. Technical lead for MPOP data integration.

October, 2001 -  July, 2003
Decision Support Analyst

Process and deliver lead files monthly for Citibank client. Work directly with client to resolve issues and develop requirements. Manage, test and implement process changes according to client specifications. Run SQL audits and deliver reports to client after processing each step. Run SAS models monthly to compile scores for processing. Create and maintain content and accuracy of data documentation.
Selected by a corporate leader to serve on three-person team to develop company-wide Acxiom Cares implementation kit for community outreach.
Supported Client Relationship Manager for Government Services. Developed information architecture.
Delivered results to customer on short deadlines. Ensured available quality methodologies were employed. Identified, researched and resolved data or process issues according to customer specifications, software limitations and data constraints.
Programmed Access Database as front end GUI to reformat client files for back end process.

November, 2000 -  October, 2001
Data Administrator

Analyzed international telephone directory sourced data in a server and mainframe environment. Compiled and reported business unit BU data metrics to division monthly.
Initiated and led BU web site development team
Created first scorecard for reporting BU data quality metrics to division
1 of 5 selected to serve on Acxiom culture awareness team
Developed and wrote first phase of Acxiom culture awareness initiative
Developed Canadian records audit
Conducted research for compiling Puerto Rican telephone directories

1999 -  2000
1 Million Dollars Annual Sales

Managed inventory of more than 10000 SKUs. Met deadlines for pre-season orders and in-season order revisions. Placed special orders for customers. Improved and maintained relationships with more than 150 vendors. Coordinated technical clinics. Attended trade shows. Assumed managerial responsibilities and trained employees. Directed in-store merchandising. Created copy and layouts for print ads.
Developed buying strategy for 2 retail sites
Developed promotions to increase cash flow and reduce inventory
Researched and coordinated installation of POS system ; Designed inventory architecture for POS system ; Led POS system transition team ; Resolved computer hardware and software issues
Expanded retail space by 25 percent
Office Depot, Fort Lauderdale, FL, 12 Million Annual Sales 1998
Customer Service Manager, Office Products Retailer
Managed and directed front end operations. Trained and supervised staff of 15. Resolved customer complaints. Conducted interviews and performance reviews. Scheduled cashiers.
Ensured high scores on monthly audits of customer service and loss prevention
Selected to attend college management trainee program
University of Utah, Salt Lake City, UT, $10 Million Annual Sales 1997
Shipping/General Merchandise Receiving Team Leader, University Bookstore
Led shipping and receiving dock operations. Coached 12 - member team and conducted performance reviews. Scheduled courier service and daily cash drops. Supervised maintenance of 4 university bookstore vehicles.
Increased shipping/receiving productivity and accuracy
Created forms that simplified shipping and receiving operations
Recognized for improving departmental relationship with buyers
Developed concept and presented business proposal to senior management for full-service packaging and shipping center
Student Manager, University Food Services Convenience Store 1996
Supervised and trained staff of 8. Analyzed customer buying trends and improved inventory selection. Developed and led merchandising. Promoted 3 times in 12 months.

Masters of Science in Information Quality, University of Arkansas at no Rock. GPA 3.8, 2009
Bachelor of Arts in Anthropology, University of Utah. GPA : 3.7, 2000
Spanish Language and Culture Program, Universidad Autonoma Del Estado De Morelos, 1997
Golden Key National Honor Society, University of Arkansas at no Rock, 1996
Spanish Language Program, Univesidad Autonoma de Guadalajara, 1995
Deans List, University of Arkansas at no Rock, 1994

PL/SQL Programming for Web Development, 2007
Business Process Analysis, 2004
Visual Basic 6.0, Complete Computing, 2002
Access Programming, Complete Computing, 2001
Access Advanced, Complete Computing, 2001
Access 2000 Level II, Complete Computing, 2001
Access 2000 Level I, Pulaski Technical College, 2001
Unix Fundamentals, Lockheed Martin, 2001
Perl Programming, Lockheed Martin, 2001
Oracle Introduction : SQL and SQL Plus, Acxiom CBT, 2001
Database Fundamentals, Acxiom CBT, 2001
MS Solutions Framework, Acxiom, 2001
VOLUNTEER AND COMMUNITY INVOLVEMENT

Education