Objective


My major career objective is to provide a positive and educational environment for all users that I service as a contractor or permanent employee in the EDI field. My knowledge of information technology was launched from an extensive college degree program A+ Certification and experience through numerous corporations working as a contractor ; which has me gain knowledge in multiple Technical/IT environments and hardware/software aspects .I believe that my skill-set provides a valuable resource to any company because of my work experience and technical flexibility .I am currently familiar in most aspects of upgrading, repairing and maintaining personal computers.

Software : Office Suite 97, 2000, PC Anywhere, McAfee helpdesk, many Adobe packages, Telnet, Clarify, Lotus Notes 7, Sametime messenger, GroupWise 6.0, Rumba, Remedy, AS400 Client Access, Alteris, Terminal Services, Office 2000/2003, Outlook 03, Sql Sequel Serve 7.0, Norton Anti-Virus, McAfee Anti-Virus., Symantec Anti VirusPeregrine, Infoman, Q-Term, Norton Utilities, Scanner or Printer or faxing software, some experience with audio/video creation or manipulation software, Ghost Professional Imaging, web hosting, PDA support, copier/fax machine, label printer, standalone printer.
Operating systems : Windows VISTA, XP, NT, 2000, Unix O.S, Mac OS 7, 8, Wise Terminals.
Networking : Multiple protocols netbeui, ipx/spx, TCP/IP, Tokenring, Basic network, Microsoft Exchange Server, Proxy, Ultra VNC, PC Builder, LAN troubleshooting skills. Familiar with 10/100/1000 Ethernet. Familiar with novell and Microsoft networking clients, Active Directory and Novel Netware.
Internet : Experienced in dial-up technologies, FTP servers, email setup and troubleshooting. Experienced user in popular communication technologies IRC, ICQ, Yahoo messenger, AOL, Notes Buddy, HTML and web hosting.
Messerli and Kramer P.A
Edi Analyst, Accounting. 09/08, 05 - 09.
Work with a 3 man team processing all inbound/outbound payment, cost and reimbursement monies through EDI data transactions across peer to peer platforms.
I track and correct data spreadsheets through systems like YGC debt services data transmission, Telnet alpha sessions and Unix WRQ Reflection.
I stay in contract with my team and accounting using Microsoft Outlook 2002 and Filezilla ftp transfer.
Tie Commerce
Edi Analyst-Support, 06/08 09 - 08
Provided support for Tie Commerce s Evision and Speedi Map software that were created and sold to end users.
Responded to customer s questions regarding mapping, connectivity, document creation and tracking under EDI standards.
2 week training course into EDI standards, basic mapping and troubleshooting.
SPS Commerce
Edi Analyst Implementation, Data Testing. 01/07 10/07. 10 month contract.
Consulted and setup direct connections for EDI routing for SPS Commerce clients.
Scheduled out switch over dates with our minivan routing system and internal databases to activate data transfers.
Provided end user support for our team with and served as a trainer to our new employees that worked in our EDI Implementation dept for data routing with our minivan tool.
Worked with Lotus Notes and Excel 7 to get information from 1 of our several databases EVISION to monitor the relationships between vendors and hubs.
Company software used was workbench evision client database and sales force to make changes to our customer s information.
Performed my data routing and testing using our auto setup and golden 32 benthic software SQL SERVER 7 writing and testing correct queries and executing them.
Children s Hospital Clinic
Helpdesk Level 2. 09/06 01/07 .4 month contract.
Provided 2nd level support for the health staff s database for the hospital, ranging from registered nurses to physicians.
Responded to most of the first level support calls coming in on the main helpdesk line.
Supported a variety of issues from password resets for over several different internal systems, to Microsoft Office software to their complex patient database called Cerner.
Performed most remote troubleshooting/synchronization for the end users regarding their PDA hand held devices.
Using novell console/active directory to locate and administer user accounts under Windows XP.
Remote control, GroupWise 6.0 e-mail client, messenger, Surginet, Powerchart office, First net, Internet, Intranet, palm pilots, laptops, hospital machines, flow carts, printers and network support.
Served as an after hours analyst with rotating schedule.
Hawkins Chemical Treatment
Desktop Support Technician. 06/06 07/07 .1 year contract.
Worked on a small team of technicians who supported the full Hawkins staff of about 200 users under a Windows XP and terminal services environment.
Assisted in voice over data configuration on their Nortel network and phone fiber optic cabling from A to Z as the company was expanding.
Served as the more break fix technician handling minor networking issues ranging from new pc setup and configuration, to user creation through active directory by remote desktop, granting user permissions to company folders and software across the network from an administrator s position, supporting applications like AS400 client access sessions, Microsoft exchange server, terminal services, hci helpers and outlook 2003. Symantec anti virus, JB Edwards, Xerox/label printer collaboration and network configuration.
Performed remote trouble shooting for black berry pda devices from device/cradle connection, to contact list/email synchronization.
Assisted in voice over data configuration on their Nortel network and phone fiber optic cabling from A to Z as the company was expanding.
Northwest Airlines.
Data Security Support. 01/06 - 05/06 .4 month contract.
Serviced the entire airline department from our data security team for over 5000 applications ranging from UNIX security, active directory, Microsoft Outlook 2000, q-term, IBM mainframe, Microsoft exchange, proxy, virus protection, airline emergency response and all employee/vendor/affiliate security.
Worked with rumba sessions, remedy and infoman to handle all call records and trouble tickets that were involved.
Ibm/American Express.
Data Security Analyst. 02/05 - 09/05 .9 month contract.
Working with a small team of individuals at the American Express Corporation, I performed mostly all new/existing employee NT/NOVELL data setup and deletions.
Administering new outlook accounts, networked printer setup for end users.
Performed data transfer/scripting and employee profiles on their Windows XP environment.
IBM or
United Health Care.
Helpdesk Technician. 12/01 08/03, 2 year Contract.
Resolved incoming calls and performed some hands on maintenance for around 3000 end users regarding onsite problems ranging from desktop issues to high severity server failures.
Programs that I used were PC anywhere, peregrine call tracker and lotus notes 4.5 under a Windows NT environment.
City of Minneapolis.
Helpdesk Support. 11/00 11/01 .1 year contract.
Supported the PC systems/city applications for the council members, police/fire department.
Responded to orders for in house software and hardware for Political representatives with a client base of around 1000 1500 people through inbound and outbound calls.
Serviced IBM laptop machines and misc hardware using McAfee helpdesk software for call tracking, Microsoft Outlook 98, McAfee anti virus, Windows 2000 and sum Unix machines.
Excel Energy.
Desktop Support Technician. Windows XP rollout. 01/00 09/00 .8 month install project.
Assisted in a mass pc rollout, upgrading them from a windows 2000 platform to Windows XP.
Using Norton ghost professional to create perfect pc images which were casted to new machines with other new software.
Used Lotus Notes to keep our tasks and communication at a team operating level.


Education

Miscellaneous

1999 Customer service training 2 week course.