Objective


Looking For A Position That Will Help Me Master Customer Service




Employment

February, 2008 -  February, 2009
Customer Service Representative

Called customers to get them to renew their contracts while offering them a promotion that will benefit them

I resolved customers questions and concerns about their bill or accounts

Handled approx. 100 inbound and outbound calls

Did alot of data entry with customers information and navigated through the system under 1 program

November, 2006 -  November, 2007
Assistant Manager

My position consisted of the following : responsible for opening and closing the store, payroll, scheduling, shipment and the welfare of my employess and customers

I assisted the store manaer in different aspects and difficult decisions, the hiring process

Responsible for employee information like employee files and employee status

I provided training for my employess on the register and how to keep up the inventory and customer assistance

June, 2005 -  June, 2006
Assistant Manager

My duties consisted of excellent customer service and customer satisfaction and assisting my employees and my store manager

Helped maintain the stocking and shipping of clothing and how it was distributed throughout the store.

I handled the depositing of the money in the store

Kept up the being of the store until it closed in the fall of 2006

December, 2004 -  December, 2005
Sales Associate

I was responsible for selling products in the store and helping my customers

Responsible for putting clothing that would bring out personality in the customer and made sure it was more of the customers taste in clothing

My duties consisted of maintaining a distinguished level of communication with my customers and my co-workers.

Because of my great customer service, I was 1 of few to leave Rave with the store manager to go work with her at Urban Behavior

August, 2001 -  August, 2005
Office Supervisor

Education

Miscellaneous

Responsible for counting teils and making sure they were accurate after each shift
Kept the store in excellent shape and made sure all products got back to their correct aisle and location
I was responsible for sending fliers out to customers of the upcoming promotions
Made sure customers were satisfied and all needs were met while maintaining the front counter and behind the counter