Summary


HELPDESK SUPPORT TECHNICAL SUPPORT NETWORKING


To secure a Information Technology position that utilizes my knowledge, teamwork and communication skills.
Technical Support Microsoft Windows XP Network Topology
Networking Microsoft Windows 2000 Pro Inventory Management
Database Management Microsoft Windows Vista Cabling/Basic Computer Hardware
Software Design/Development TCP/IP/DNS Internal/External Peripheral Hardware
Microsoft Office Suite DHCP/PING/WINS Hubs/Switches/Routers


Employment

2006 -  2008
Concierge

Ensuring quality and satisfaction with all guest requests in a 641 room hotel
Created itineraries for guests, handling incoming/outgoing packages, faxes and making reservations

Corresponded with guests and other vendors through email, organizing concierge schedules and handling accounting with hotel vendors
Developed hotel calendar of events and monthly newsletter
Provide excellent customer service to all customers on a daily basis

2005 -  2006
Valet Manager

Manage scheduling of all parking attendants on a weekly basis
Coordinate all incoming and outgoing vehicles, ensuring garage is never packed to capacity
Responsible for parking monthly, weekly and daily user vehicles
Communicate all issues and problems to corporate
Provide excellent customer service to all customers on a daily basis

2002 -  2004
Quality Assurance Analyst/Database Manager

Analyze the quality of computer software programs and formulated teams to reach maximum efficiency during projects
Moderating and filtering the quality of errors bugs entered into the database by testers during alpha and Beta software development stages of new software

2000 -  2001
Account Manager

Handled incoming/outgoing phone calls with customer service issues

Education

Training

CompTIA A+ , CompTIA Network+ , MCP , MCTS

LICENSES
EMT , Fire Fighter State of Florida
References Available Upon Request


Miscellaneous

Responsible for taking payments and updating personal account information