Summary




Extensive experience writing and editing multiple types of user documentation, online Help, wizards, tutorials, How-tos, quick reference guides and cards, training materials and user and programming guides. Detail-oriented strong organizational skills and excellent verbal and written communication skills. Manage schedules and projects of all sizes effectively, for multiple projects concurrently, with the flexibility to jump in as needed on all tasks ; comfortable in a fast-paced setting. Relate in a positive manner with peers, subordinates and managers ; collaborate effectively with other team members and work well on teams consisting of members with differing levels of experience. Quick at learning new technologies, software and concepts.


Employment

June, 1993 -  January, 2009

Attachmate provides enterprise software for terminal emulation and secure file transfer.
Staff Technical Editor

Created and reviewed user documentation, administration guides, API and SDK documentation, online help and embedded user assistance. Ensured compliance with standards and conventions ; edited for organization, structure and technical accuracy. Provided a unified voice for documents with multiple authors and established an appropriate tone and approach for intended audience. For localized French, German, Italian, Portuguese and Spanish documentation, performed copyediting and generated screenshots and localized versions of conceptual graphics. Scheduled editing at increments determined by workflow and in constraints of time, volume and resources. Collaborated with developers, localization engineers, UI designers, marketing and product managers to manage schedules and deliverables.
Created corporate online Web style guide. When Attachmate and WRQ merged, I spearheaded a taskforce to compare and unify the individual style guides into a single unified guide. After reconciling the differences, I implemented them and updated the style guide with the new corporate look-and-feel and made it available from the company intranet.
Engineered and piloted single-source system for licensing and copyright/trademark material .I liaised with the Legal Department to create a system to prevent inaccuracies, while reducing production and localization costs.
Monitored and maintained the sustainability of editorial tools and processes. In doing so, I provided support that made it possible for writing teams to meet key milestones and metrics for product documentation with high-quality deliverables.

April, 1991 -  June, 1993

Microsoft is a worldwide leader in software, services and solutions.

April, 1992 -  June, 1993
Technical Editor

On assorted versions of Works Works for Mac, Works for Windows, Works Junior, perform developmental and technical edits on print and online material, Help systems, tutorials, wizards, online demonstrations and user manuals. Edit for organization, structure and technical accuracy. Rewrite and restructure when necessary. Coordinate copyediting, review and edit art and create print and online schedules.

April, 1991 -  March, 1992
Production Specialist

As a Graphic Artist... On Publisher, create illustrations using FreeHand on the Mac and PC conceptual pieces and screen representations for English, French and German user materials.

As a Production Coordinator... On various versions on Works, perform copyediting/format reviews for Spanish and German user s guides, maintain project schedule, organize information and serve as liaison between Compositor, Graphic Artist and Product Localization Associates.

As a Compositor... On initial release of Publisher and on Works, using Word for Windows, prepare camera-ready manual copy, integrating text with graphics, for Spanish, German and French versions. Create WinWord macros. Write technical procedures for internal use.

January, 1978 -  January, 1991

Zetec provides non-destructive inspection solutions in nuclear plants using eddy current technology ; and markets ultrasonic testers, robotics, software, scanners and probes.

July, 1987 -  January, 1991

Write software FORTH UNIX and HPUX/X-Windows products guides and electronics equipment manuals, working closely with design engineers and intended users. Use desktop-publishing tools to create camera-ready copy and illustrations for operating guides and user manuals, newsletters and marketing literature. Coordinate art, advertising and production and maintain close working relations with people in the media. Resolve editing issues for which there are no previous standards ; work with engineers to organize text and artwork ; review documentation for style, format, structure, grammar and punctuation.
Transitioned all figures and diagrams from line drawings to electronic versions. As part of the effort to achieve the same look-and-feel across all documentation, I learned to use CorelDraw and reproduced the figures and diagrams in user materials in electronic version. This gave them a cleaner, more uniform look and made updating them easier and quicker.
Designed system for creating and updating specification sheets. Part of the company s marketing literature included 4 - color, glossy marketing sheets, that detailed the specifications for individual products. These sheets were outdated almost as soon as they had been printed and were expensive to produce .I created a series of FrameMaker templates that were easy to use and made it cost-effective for us to update and print these pieces in-house, on an as-needed basis.
Judy Iba ez R sum, page 2

July, 1984 -  June, 1987
Field Service Administrator

Coordinate travel arrangements for business trips ; apply for export licenses and carnets. Provide configuration management functions like version control, editing documentation for punctuation, format, consistency and conformance to established style guidelines. Exercise quality control over documents intended for external distribution. Develop initial sketches or illustrations to support technical documentation and process depiction. Prepare draft, preliminary and final versions of consolidated technical documents text and illustrations for review and incorporate review comments to generate next release level of documentation. Thorough understanding of bills of material and translating part information into illustrated parts breakdowns.
Established and maintained personnel information database. Originated system, creating and editing forms, memos and reports on word processor.
Served as youngest Security Officer in company history. Obtained a DoD Confidential clearance at age 17 and DOE Secret clearance at age 18 and became the company security officer.

January, 1978 -  June, 1987
Administrative Assistant

Front desk telephone reception for multiple incoming lines ; specification and statistical typing ; generate and type classified government reports.

Education

Miscellaneous

Renton Technical College, Renton, Washington. Russian, Japanese, American Sign Language, Writing for Publication.
Army Institute for Professional Development, Newport News, Virginia. ADP Concepts and Terms, Essentials of Industrial Security Management, Defense Investigative Services Program I.