Reached quota on a consistent basis while in Sales;

Awarded stock options for several years for excellent performance;

Ranked in high bands for annual evaluations;

Volunteer Activities:

Boy Scouts helped with meetings and activities; coordinated awards program

Girl Scouts helped with meetings and activities; coordinated cookie program

Community Girls Softball Team Asst . Coach and Coach

Dove House visit hospice patients

Sold Hewlett Packard s HP Technical Services like hardware equipment break/fix, educational classes, network services and consulting services to customer accounts in the Commercial, Public Sector and Federal agencies. Interfaced with customers contracting administrators to ensure timely receipt from them of their project requirements and to ensure timely provision to them of specifications of proposed solutions ; tracked changes to customer requirements and HP proposed solutions throughout the sales lifecycle from first contact to implementation ; researched product numbers and prices for proposed solutions and coded them into Excel spread sheets submitted to customers and HP management ; analyzed customer operational needs and prepared presentations of proposed IT support solutions ; initiated and coordinated oral and written communications with technical, financial and executive/decision making staff of both parties customer and HP involved in the solution process ; prepared documentation of project efforts in writing as required ; prepared and provided sales account plans and strategies to management ; participated in telephone conferences and on site meetings ; assigned and tracked action items and prepared and distributed meeting minutes ; handled customer issues/escalations and was a liaison between the customer and the delivery team to verify fulfillment of contract terms and conditions and to initiate remedial actions ; attended professional organizations meetings and tradeshows as a representative of HP ; mentored peers in SAP database tools to develop quotes for solution proposals.

Customer Engineer : Provided repair of computer equipment to include I/O, CPU, tape and disk drives and printers ; downloaded proprietary HPUX or Windows operating systems as needed ; interfaced with customers to schedule requested repairs ; followed troubleshooting procedures to analyze and determine repair solution ; communicated escalation needs to level 2 support when appropriate ; provided customer with initial invoice that itemized parts, labor and travel expenses for services outside of contract ; completed all necessary paperwork to track labor, materials and parts utilized on all service calls ; attended ongoing training classes for new products

Program Coordinator:

Planned, scheduled and organized the activities/classes for the senior members, prepared the monthly newsletter that was mailed to

members; prepared and presented the statistics/reports required for government funding; managed several employees work schedules;

interfaced with senior members on a daily basis to ensure quality of the program; managed and resolved member issues/concerns;

coded and totaled monies collected for the activities

Foundation Certificate in IT Service Management - February 2005

Ongoing Sales Classes/Seminars - 1995  - 2007