Objective



To pursue an Administrative position that will help me to utilize my computer, office and customer service skills and serve as a great asset to the company.


Employment

May, 2008 -  May, 2009
Administrative Support

Schedule and re-schedule appointments for interviews for redeterminations and new applications.

Screen applicants for available services offered like Medicaid, Medicare and other service offered through Indiana Family and Social Service Administration.
Take calls that are escalated and use problem solving to resolve issue.

January, 2008 -  January, 2008
Customer Service Representative

Assisted customers with account reconciliation, check orders, deposits and other services offered.
Displayed customers financial needs ; cross-sold products and open new accounts, Certificate of Deposits and Credit Cards.
Balanced cash drawer, credit machines and money orders daily and assisted in closing office at day end.

October, 2005 -  October, 2007
Accounts Payables Representative

Processed large quantities of invoices daily, checking for errors or discrepancies.
Generated and mailed out debit/credit memos for payments or reimbursements.
Used Microsoft Excel to log data, balance and process information.

Education

Training

Chicago , IL
Administrative Support Certificate 01/2000

Robert Morris College Chicago , IL
Accounting Certificate 01/1999
Personal and Professional reference available upon request .


Skills

Typing of 60 WPM, Data-entry Ten-Key 9000 Alpha - 11000/Numeric ksph Microsoft Word, Excel, Access and PowerPoint
Medical Manager, AS-400 Windows XP and Microsoft Works