Summary




Seasoned Customer Service Professional with over 10 years experience in Managing Accounts in both residential and business markets. Adept at dispute resolution, account maintenance and billing inquiries for AT and T and Office supply and furniture industry. Strong motivation for advancing in training or teaching department. Full functional knowledge of SAP and MS-DOS customer management software. Skilled in Internet-based administrative login competitive pricing platform.


Employment

2005 -  Present
Corporate Secretary and Shareholder

Created, designed and implemented sales and customer service for a new start-up office supply, office furniture, and customer printing business.
Responsible for all vendor relationships and marketing campaigns.
Manage invoicing and accounting services, accounts payable/receivable.
Perform Internet search engine marketing, printed advertising functions.
Utilize customer management software to achieve highest level of customer satisfaction.
Train co-workers and new hires on company policy and procedures.

Verizon Yellow Page Advertising, Pittsburgh, PA 2005
Inside Sales Representative
Renewed existing Yellow Page advertising while increasing an overall marketing concept, electronic web site creation or internet presence.
Provided Search Engine Marketing for Pay-per-click campaigns, website creation and search area positioning for national and regional focus.

1996 -  2005
Customer Sales and Service Specialist

Managed average workload of 50 Fortune 500 customer billing dispute claims monthly.
Maintained a cycle time of 5 days or less for customer inquiry resolutions. Handled 108 large business customer inquiries on a monthly basis.
Achieved 98% of all Accounts Receivable activity for customers in 90 days of billing.

Education

Skills


Excellent understanding of practical applications for SAP. Microsoft Office : Word, Outlook, PowerPoint, Excel and Windows. Knowledge of MS-DOS software for Data Entry, review, research and customer account database maintenance. Experienced in system administrative duties for online shopping cart, checkout capabilities for online commerce.


Miscellaneous

Evaluated with 99% Quality Satisfaction in overall assessment of training by participants.
Delivered 4484 hours of training and more than 328 different training courses.
PROFESSIONAL DEVELOPMENT
Certified in ACT Associate Core Training
General Management Ability Battery
Call Servicing Simulation
Core Telecommunications Ability
Customer Contact Simulation II
Information Services Simulation