Employment

July, 2010 -  October, 2009

Position : Cisco Routing and switching, IPT Engineer, IPCC, ICM Enterprise

8.5 years VoIP design and trouble shooting experience, UC 6.1.2

6 years Cisco Call Manager installation design and deployment experience.

4 years Cisco Routing and Switching experience.

6 years Unity or Message storage installation, design and deployment experience.

4 years Cisco Call Center, IPCC Express experience.

3.5 years Cisco Call Center ICM 6 and 7 Enterprise experience.

3.5 years Gatekeeper configuration and multi-cluster configuration experience.
Certified Project Manager.

Good communication skills.
Achieved Master of Science degree in Computer Science and System Engineering Bachelor of Science degree in Electronic Engineering.

Extensive years of experience, Consulting Network/Voice Engineer, Customer Network Manager, Network Consultant and Private Contractor.

Extensive and varied experience working with Fortune 500 companies.

Strong project management skills coupled with the ability to solve complex network and system problems in a timely, efficient manner.
Experienced in the integration of a broad range of hardware and software to create appropriate networking solutions based upon customer s environment, applications, E-Business and Intranet/Extranet requirements.

Excellent customer relations and communication skills.
With Cisco Gold Partner, prepared presentation and responded to RFP or BOM.

SKILLS/CERTIFICATIONS : Setup multiple Cisco IPCC Enterprise Call Centers.

3 years IPCC Enterprise experience.
Certified by Spanlink on IPCC Express.
Experienced with ICM Script Editor and Configuration Manager.
Experienced with Cisco Computer Telephony Integration CTI.
Experienced with Cisco IP Telephones, Unity 4.1 CCM 4.1.3

Cisco Works 2000, VoIP, VMS, Gatekeeper, Gateways.
Cisco Call manager installation, design and deployment.
VoIP design and trouble shooting.

Cisco routing and switching, OSI Reference Module.
Unity or Message storage installation, design and deployment.
Cisco Call Center, IPCC Express.
Cisco Call Center ICM Enterprise.
Gatekeeper configuration and multi cluster configuration.
Certified Project Manager.
ICM SQL Application developer, using C, C++ and CTIOS tools

VoIP, ATM, LAN : TCP/IP - Ethernet, SS7, NFS, ISDN, OSI/ISO Reference Module, T1 Networking, UNIX 10 Years, Windows NT, Foundry Switch/Router, Cisco CCIE specialized on Cisco 7500, Cisco Router/Switch Layer 2 and 3 configuration, maintenance, redistribution or troubleshooting of routing protocols RIP, IGRP, OSPF, BGP and EIGRP.

November, 2004 -  Present
for Cisco Gold Partner

Cisco Call manager or Unity or IPCC Express.
Configuration and support of Cisco gateway H. 323 gateway, Gatekeeper.
Installation and support of 4506 and 6508 Cisco switches.
Gatekeeper configuration and multi cluster configuration MPLS network.
Cisco Unified Communication or installation and deployment of Cisco ICM 5.0 enterprise, CCM 4.1.3 sr3, Unity 4.2 and message storage 8 clusters.

December, 2003 -  November, 2004
IPCC Consultant

Set up Cisco IPCC Express 3.1 server environment, Call Manager and CRA server.
Cisco CRA Developer or CRA Editor and Repository Manager.
Setup Cisco IP Phones, Unity Voicemail and Cisco Agent Desktop or Supervisor Desktop software.

Installed and configured Cisco Works to support and monitor IPT telephony network.
Develop Cisco IVR applications using the CRA editor.
Provide support for IPCC Express product in new and existing customer implementations.

Support Call Manager 3.3, CTI Route Points, Gateways, 7960 Phones, Extension Mobility, Device profile, Users, MOH Multicasting, Part ions, Route Patterns, Translation Patterns.

August, 1999 -  September, 2003
Cisco VoIP Consultant

Designed, documented and implemented voice and data networks using a variety of hardware manufacturers, network protocols, signaling protocols and transmission methods, with special emphasis on Voice over IP Cisco Call Manager3.2 + Unity4.02 AVVID projects and Cisco Intelligent Contact Management V4.62 at Siemens.
Installed and defined rule base for Cisco PIX firewalls.
Integrated the Class 5 VoIP soft switch into different Cisco ATM/IP switches.
Configuration and troubleshoot - demonstration of SS7 network and STP configurations.
Configuring, maintaining, redistribution and troubleshooting routing Protocols RIP, OSPF, EIGRP and BGP.
Providing Network Consultancy and ongoing Support for client IPT Network.
Installation of 2651XM voice gateway for gateway redundancy and Cat 3550 switches to extend the LAN.
Rebuilding the CCM Subscriber to fix failed replication database with the publisher.
Upgrade the CCM Pub and Sub with latest versions and OS Upgrades and service release.
Configure applications like IPMA and Unity Unified Messaging.
Network design of extending their current IPT system.
Installation of Voice gateway and Cat switches.
Design of Dial Plan in CCM 4.1.3 Implementation of IPT connectivity to their headquarters.
Network Troubleshooting and support.
Knowledge of LEC ILEC/CLEC/BLEC and ISP market segmentation.
Resolved firewall issues for ISP access and business-to-business access ; configured web and application servers.
Analyzed and optimized existing network environment, its utilization, error rates, traffic flow patterns and collisions.
Designed and implemented immediate solutions necessary to increase bandwidth Higher-speed server connections.
Experienced in switching Ethernet to desktop, Microsoft NT servers using IP, mixed enterprise servers email, notes, Web, high-power bandwidth-intensive, workgroup servers and multimedia servers.

1997 -  August, 1999
Senior Director or

Education

Miscellaneous

Implemented product plans to meet customer requirements, target cost and time to market by working across various functional areas, like engineering, marketing, manufacturing, business planning and revenue management over the course of a product s life span. Initiated and directed all solution functions to meet corporate objectives.
Project Management.
Pre Sales Engineering and meeting with customer to understand how business requirements is fulfilled technically.
Site Survey and producing existing network infrastructure inventory.
Network Infrastructure Design and Pricing.
RECOGNITION : Awarded NCR s Best Consulting Systems Engineer 7 years consecutively.
Recognized for generating $6M for AT and T or NCR Corporation in hardware sales.
Recognized for bringing LITTON DATA System s entire system online in a 6 - hour period.