Profile of Paul Eskew Change Management, Program Management Management Occupations, Training and Development Managers, Computer and Mathematical

Paul Eskew ( Available From 10/12/2009 )

Chicago, Illinois - 60610 USA

Expertise :	Change Management, Program Management
Status :	Citizen
Job Type :	All - W2
Position :	Management Occupations, Training and Development Managers, Computer and Mathematical

Resume

Summary
IT Program Management Change Management Executive Director Senior Manager

Highly accomplished program management professional with proven record of success in directing global change management, systems development and deployment and business development programs and initiatives. Consistent contributor to revenue growth through effective relationship management and team leadership. Adept at overseeing complete system development life cycles SDLCs and managing enterprise-level ERP and CRM implementations.

Employment

1998 - Present
Senior Manager

ACCENTURE Chicago , IL

Provide client services in areas like systems design, development and implementation, change management, staff training and global project management, with special emphasis on enterprise ERP and CRM systems, Oracle and SAP. Oversee complete development and project life cycles. Recruit, develop and lead international teams of up to 30 persons.

Selected Projects and Accomplishments :
Enabled $10B in international growth for BestBuy by managing design and deployment of all client readiness activities for $80M Oracle ERP project. Supervised 22 consultants and contractors. Led 300 hours of country-specific training, communications and deployment activities to open in-country corporate offices and stores in Mexico and China.
Delivered $7M in annual savings for Marriott, by planning and leading design and implementation of custom budget and forecasting system that expanded forecasting capability from 90 days to 1 year and decreased administrative time 10%. Final implementation encompassed 1000 hotels.
Saved Hertz Corporate Sales $1M per year while increasing sales $1.5M per year and reducing administrative time 20% via automation of processes. Sold and delivered global Siebel CRM project used by 800 sales managers.

Directed training design, development and delivery on $50M Oracle ERP project for State of Connecticut. Helped save client $11M per year. Areas of responsibility included client employee training and organizational change leadership. Redefined job descriptions for 4000 employees across 72 state agencies. Led transition of 70000 employees to new payroll system.
Oversaw change management aspects of Oracle ERP project at Merck that saved $4M per year in administrative costs. Created change management strategy and deployment plan for Oracle ERP that covered 80 countries and 62000 employees.

Facilitated $13M in annual savings for Marriott by leading key portions of training and deployment for $70M Oracle, Siebel and new financial shared services center implementation.

Enabled $6M in annual savings for US Postal Service by leading change management, communications, training and readiness aspects of national implementation of Siebel CRM used by 1000 sales managers.

Paul R. Eskew Page 2

Attended school full time from 1996 to 1998 to earn MBA in Information Systems at Loyola University.

1988 - 1996
Front Office Manager

MARRIOTT INTERNATIONAL , Washington DC or Boston , MA or New York NY/Chicago , IL

Oversaw front office and reservations operations for global hospitality company. Earned several promotions, moving from properties with 250 rooms to 1 with 1150 rooms. Supervised up to 50 management and customer service personnel.
Maximized sales through effective and accurate forecasting and exceptional customer relations.
Improved profitability by developing and administering more accurate room and operations budgets.
achieved 90% or better for customer satisfaction scores.

Education

MBA in Information Systems , Loyola University , Chicago , IL

BS in Hotel Management , Purdue University , West Lafayette , IN
PROFESSIONAL DEVELOPMENT
Organizational Change Management
Project Risk Management
Project Management Practices
Financial Management for Program Management
Sales and Operations Management
Senior Management Practices

Skills

Microsoft Office, Oracle ERP, Siebel, SAP ERP, proprietary applications