Objective
Multi-talented professional seeking new career path with an established organization that can offer attractive salary plus family health care package. Will relocate at my own expense.

Employment

August, 2008 -  Present
Consultant

Duties involve securing contracts for the transportation and disposal of medical waste. Prospects include hospitals, doctors, dentists, nursing homes, school districts, prisons, funerals homes and other health professionals. though I work out of my home, the job involves both inside and outside sales work, telemarketing, faxing proposals, canvassing, attending trade shows, etc. Reason for change : The Company cannot supply health benefits.

August, 2008 -  October, 2008
Tech Support

ProComm and Genesis 10 Part-Time Contractual Work
Duties involved working with a technical support team on weekends to retrofit hardware and software systems in PNC Banks. This included peripheral set-ups, troubleshooting of same, some cabling, internet connectivity, digital phone systems, installing check validation machines, numeric pads, flat screens, etc. Reason for change : Project Completed.

May, 2008 -  August, 2008
Tech Support / Sales Rep

Duties involve troubleshooting technical support issues, ie Cable TV, Internet and Digital Phone while upselling new products to the customer. Reason for change : Because of high gas prices, commute became too expensive.

January, 2008 -  May, 2008
Inside Sales Rep

Duties involve working inbound calls, supporting reps in the field, taking orders, verifying stock, writing up RFQ s, negotiating price, helping warehouse personnel pull and selecting orders, etc. Reason for change : Company lay-off.

April, 2007 -  November, 2007
Technology Supt Technician

Duties involved providing Technology support to customers and field staff ; resolving moderate to complex technical problems in an inbound call center ; but not limited to troubleshooting DSLAMS, REDBACKS and maintaining open communication data lines. Reason for change : Not a good fit.

January, 2006 -  April, 2007
Help Desk Specialist

Help Desk Specialist Contractual Work
Youth Advocate Programs Inc 2007 North Third Street, Harrisburg, PA 17102
Duties : Troubleshooting inbound calls, providing desktop support, managing cell phone and pager set-ups, all telecommunication billing in 10 states, ie Pagers, Cell Phones and Blackberry s. Reason for change : Better offer.

June, 2003 -  November, 2005
Business Manager

Operational Duties : Supervised in-house staff of 5, 2 construction managers. Prepared match requirements for various grants, assisted with fundraising events, recruited volunteers, provided staff training ; tracked all income and expenditures, negotiated bids with outside vendors, maintained financial records, invoiced homeowners and collected mortgages, paid taxes and insurance, posted payroll, maintained communication with city, county and state agencies, handled all banking deposits, reconciled monthly statements 10 accounts and prepared monthly reports for the Finance Committee. Human Resources Generalist Duties : processed new hirees, handled disciplinary issues, implemented benefit programs, managed insurance policies, work comp issues. Technical Duties : Developed, installed and maintained a wireless network, the company website. Reason for change : Management Problems.

August, 2002 -  May, 2003
Help Desk Agent / PC Technician

PC Technician or Help Desk Agent. Contractual Work
IntelliMark Corporation 5095 Ritter Road Mechanicsburg, PA 17055
Networked, diagnosed and re-imaged computers throughout the state of PA. Also worked as a Help Desk Support Agent for the PA Dept of Labor and Industry ; troubleshooting inbound calls and resolving issues in a timely professional manner ; 8 person team handling 50000 users. Reason for change : End of Contract ; began consulting for Habitat.

January, 2001 -  August, 2002
Help Desk Agent

Duties : Internet support for Mindspring/Earthlink customers w/connectivity problems. Reason for change : Co. moved.

February, 1994 -  November, 2001
Sales Coordinator

Generated sales leads gleaned from extensive email campaigns. Developed quotes, proposals, PowerPoint presentations. Inside and outside B2B sales. Provided content for hi-end Flash-style presentations to be developed on mini CD s. Sold new company lit, brochures and computer systems. Reason for change : Company closed after 9 - 11.

June, 1989 -  January, 1994
Sales and Marketing Assistant

Duties : Located and qualified potential clients for Florida s state petroleum cleanup program, introduced them to a variety of services and secured the contracts to perform various types of environmental cleanup services, ie anything from a simple Phase I and Phase II assessment to full scale remediation system installs. Position demanded a good deal of marketing analysis, competitive quoting, creative proposals, appointment setting, hand holding and ultimately the ability to walk away with a signed contract. Reason for change : Company pulled back operations to Atlanta, GA.

Education

Skills

 

• More than 20 years of experience in customer service


• Over 4 years of experience working in a help desk, call center environment


• B2B inside and outside sales experience; excellent closing skills


• Requirement analysis; including long-term relationship management skills


• Resourceful; can identify target markets, develop new territories, generate leads


• Bilingual; proficient in Spanish; can read, write and communicate effectively


• Excellent customer service skills; personable; enjoys working in a team environment


• Excellent verbal and written communications skills; ability to solve difficult problems


• Strong knowledge of TCP/IP computer protocols; basic networking and WYFI technology


• Can train others in the use of various software applications and other support methods


• Can coordinate and prepare training materials; can set priorities and meet deadlines


• Skilled in designing PowerPoint presentations, document imaging and video transfers


• Can design and maintain company websites, including e-commerce storefronts


• Strong knowledge of Windows XP, Win2000, Microsoft Office Suite, Publisher, Photoshop, Paintshop Pro, QuickBooks Pro, Remedy, ACT, Goldmine, Maximizer, etc.


• Certified in Help Desk Pro 2000 and Computer Upgrade and Repair

Miscellaneous

Fluent in Spanish.

Can read, write and speak the language.