Summary


SAP Instructional Design Trainer/Developer/Team Leader
A bilingual French/English speaker who develops, trains and leads Global SAP training deliverables for FI/CO, Cash and Disbursements, Project Systems, Asset Management, Investment Management, Business Warehouse, Sales and Distribution, Material Management, Customer Relations Management, Portals, Order to Cash, Supply Enterprise Management, Forecast to Stock, Product Lifecycle Management, Inventory Management and Enterprise Warehouse Management. Clients include : Stonyfield Farms, Stanley Vidmar, Cornell University, Sony, American International Group, SC Johnson, Symbol, DHL, Gillette, Energy East, Telephone Data Systems, Great West Life Insurance, CHEP, Avaya, Lucent Technologies, Rodia, Inc and IDEXX Laboratories.


Employment

February, 2009 -  May, 2009

Developed training materials utilizing Captivate software
Trained A/R, A/P, Treasury, Purchasing and Management
Assisted in identifying security roles for Finance
Performed FI/CO testing

March, 2008 -  January, 2009

Developed training materials utilizing uPerform software

Created course outlines and curriculums

Participated in hiring training developers
Trained developers how to utilize uPerform
E-learning, trained utilizing Net meeting

Created templates, set documentation standards and publishing training material to the web

February, 2007 -  March, 2008

Developed training materials for multiple projects

Created course outlines and curriculums

Troubleshoot, create and maintain training website

Participated in hiring training developers
Trained developers how to utilize InfoPak

Created templates, administer InfoPak configuration, web architect documentation standards and publishing training material to the web

Created training website utilizing SharePoint

May, 2006 -  January, 2007

SAP CD, BW Training Instructional Design Developer/Trainer

Created course outlines, curriculums, instructor guides, simulations, exercises and quick reference guides
Developed and trained SAP Basic Navigation

Developed and delivered Train the Trainer course

July, 2005 -  May, 2006

Created end-user and project team training strategy and plan

Conducted training needs assessment per site

Drove development of the end-user training curriculum

Ensured the quality of all training and performance support deliverables

Managed end-user training development, delivery, budget and process

Managed project team training plan throughout project

Developed and presented project status reports

Developed and delivered the Train the Trainer course
Provided Change Management for global rollouts

Facilitated, supported Trained and created training documentation
Supported and configured On Demand and InfoPak Software
Designed and rolled out global standards

Assisted and administered the training website

October, 2004 -  July, 2005
Instructional Design Developer

Created training materials utilizing RESITE

Created training curriculums and course outlines

Trained on WebX software

March, 2004 -  September, 2004
SAP FI/CO Instructional Design Developer

Participated in FI benchmarking version 4.7
Performed Realization/Integration/User testing

Developed training project plan
Participated in Solutions Manager

Training team lead for UNI-FI project

Created training materials utilizing InfoPak

Created training curriculums and course outlines

Developed a global training plan

Developed and delivered Train the Trainer course

October, 2003 -  February, 2004
SAP FI/CO Consultant

Conducted string testing FI Closing, BW and Special Purpose Ledger
Developed Business Process Procedures
Developed Test Plan Objects
Tested consolidations, planning and budgeting and financial reporting

May, 2003 -  October, 2003
Instructional Design Developer

Developed and updated AM, FICO, G/L, SC, PS training materials version 4.7

Utilized RESITE software for creating training material

Conducted end-user training in all areas

September, 2002 -  March, 2003

Developed and updated AM, IM, PS training materials version 4.6 .C

Utilized InfoPak software for creating training material

Conducted end-user training in all areas
Utilized Placeware software on-line to teach
Utilized project uploads for Fixed Asset lifecycle
Tested configuration for AM, IM, PS.

April, 2002 -  August, 2002

Utilized RESITE to develop FI/CO training materials

Conducted end-user training for FI/CO

Supported end-users using training materials and RESITE

Utilized Authorware to develop CBT training

October, 2001 -  March, 2002

Conducted end-user training of Business Warehouse version 3.0 to US/Germany/Spain/Belgium/London
Supported SAP Purchasing/Finance/Business Warehouse version 4.6D

Updated and developed training material for BW

Created online training using CentraOne Software

Delivered Train the Trainer course
Assisted with FI functional configuration

June, 2000 -  September, 2001

Delivered Train the Trainer course
Prepared and revised Sales and PS documentation

Instructed Project Manager s and Account Executives on the SAP SD, PS end-user training documentation

June, 1998 -  June, 2000

Prepared SAP training material for the US and Europe Finance A/R, A/P and Sales and Distribution
Instructed several groups of end users and managers
Performed testing on Accounts Receivable and Sales and Distribution modules
Assisted with FI configuration

September, 1997 -  May, 1998
SAP FI/CO Functional Consultant

Performed as is, to be analysis and designed workflow for the FI module

Responsible for troubleshooting integration with other modules
Configured the financial module

January, 1995 -  August, 1997
SAP FI/CO Consultant

Prepared global SAP training material for the FI A/R, A/P and SD modules : Processing cash receipts, cash in advance, sales documents, credit memos, foreign currency receivable, dunning, lockbox, taxes, open items list clearing, resetting docs, reversing docs, compact journals
A/P-blocking, payment run, vendor master, check register, payment log, manual checks
Processing of purchase orders, receiving documents, invoices
Purchasing and material management
SD credit memo processing, A/R reporting, invoice printing ; call tracking, notes, sales history, invoicing, post goods issue and delivery
Worked with EDI, IDOC and foreign currencies

2012 -  December, 2015
power users and manager

Designed and implemented Standard Operating Procedures for Accounts Receivable, Accounts Payable and Sales and Distribution and downloaded procedures into Lotus Notes
Performed testing on A/R, A/P and SD modules
Participated in upgrades for both SAP R/2 and SAP R/3 versions
Designed and implemented Standard Operating Procedures for Accounts Receivable, Accounts Payable and Sales and Distribution
Supervised credit, collections, lockbox and Accounts Receivable, Accounts Payable department
Participated on the SAP Champion Leadership Team to discuss implementation strategies

SAP/R2, SAP/R3 versions : 2.0, 3.0, 3.1, 4.0, 4.5, 4.6, 4.7, ECC 6.0
Modules : AM, APO, BW/BI, CRM, ECC 6.0, EWM, FI/CO, HCM, IM, MM, OP, OTC, PLM, Portals, PP, PS, SD, SEM, SRM

1995 -  2000
Microsoft Office Professional

Education

Training

Financial Services Academy :
FS010 Financial Accounting
FS020 Procurement
FS030 Treasury Management , PI Manager
FS210 Cash Management/Forecasting
FS220 Special Ledger/Report Painter
FS226 Accounts Payable
FS405 Overhead Management
FS605 Profitability
FS610 Profit Center Accounting
AC010 Accounting and Reporting
AC040 Cost Management and Controlling
AC225 Accounts Receivable

AC250 Configuration and Organization FI
AC305 Asset Management
LO610 Billing


Course Work

1