Summary




Results-Driven professional with a proven track record in Information Technology, Banking, Telecommunications and Health Care. Recognized as a proven leader who demonstrates the ability to deliver large enterprise-wide multi million dollar projects IT and Business Projects on time and on budget. Strong technical and business experience with an impressive track record of more than 17 years of experience in Consulting, Program/Project Management, Technical Sales, Release Management, Training, Development, Process Improvement and Process Reengineering. Proven ability to analyze critical business requirements, identify deficiencies, potential opportunities and develop innovative and cost-effective solutions for enhancing competitiveness and increasing revenues. A versatile and quick thinker, identifying complex technical problems and sponsoring innovative solutions. A positive decision-maker who delivers on commitments.
Professional Strengths
Project Management
PMP and 6 Sigma Methodologies
SCRUM Techniques
Agile Project Management
Infrastructure Management
Project Planning and Tracking
Project Scope Definition and Management
Forecasting and Cost Estimating
Budget Management and Tracking
Risk Management
Business and Technical Requirements Gathering
Voice and Network Management
Management Consulting
Account Management
Service Delivery Management
Engagement Management and Coaching
Client Relationship Cultivation
RFP, RFI and SOW Development and Evaluation
Strategic Planning and Sourcing
Process Improvement and Re-engineering
Mergers and Acquisitions
Resource Planning
Vendor Assessment and Management
Performance Improvement
Information Technology
ITIL
Software Asset Management
Application Management
Availability, Capacity, Financial and Service Level Management
Change, Configuration, Incident, Problem and Release Management
Design and Planning, Deployment Management, Operations and Technical Support
SDLC
Initiation/Planning
Requirements Gathering and Analysis
Design
Build or Coding
Testing
Operations and Maintenance
System Implementations and Conversions
B2B/eBusiness/eCommerce Solutions
Business Intelligence Solutions Data Warehouse
Reporting and Analytics Solutions
CRM Management
Sales Force Automation
Sales Intelligence
Operational CRM
Consumer Relationship CRM
Supply Chain Management
PeopleSoft, Siebel, SAP and salesforce.com
Contact Center Technology
Call Center Solutions
ACD Software and Systems
IVR Solutions
Virtual ACD and PBX
Voice Broadcasting
CTI Software
Screen Pop
VoIP Telephony Solutions
Auto Dialer
Mass Calling
Voice Messaging



Employment

October, 2008 -  Present
Senior Project Manager

Utilize previous IBM Asset Management experience to support the design and implementation of the IBM Tivoli Asset Manager for HCSC to address a 5 - year potential cost avoidance savings of $74M
Responsible for optimizing the portfolio of IT assets, software licensing and hardware ; identify areas for appropriate costs reductions in the utilization of existing IT assets ; manage iterative process to formulate action plans ; accountable for the oversight to execute approved cost reduction initiatives

Maintain the tracking of IT assets to ensure compliance with licensing agreements ; develop and oversee execution of activities required to maintain IT asset licensing compliance
Responsible for creating a repository and tracking for vendor contracts, software license compliance and potential cost savings
Partner with IT subject matter experts, legal department and Purchasing to leverage IT vendor relationships with strategic suppliers, in order to maximize value to the business
Identify, develop, document and implement processes in order to support the new system
Communicate fluently and convincingly with leadership in technology and the business community

January, 2008 -  January, 2008
Program/Change Manager

Led the development of the business case, project charter and business requirements document to support the $13.5M facilities consolidation project for the Bank of America Chicago Check and Lockbox Operations to a driven by Bank of America acquisition of LaSalle Bank
Governed business, technical and facilities requirements gathering ; defined direction of network design, business continuity planning and funding ; Proactively identified interdependencies and developed mitigation plans
Vendor coordination and management to support dark fiber installation, server room build-out, VoIP conversion, Lockbox VICOR platform migration and relocation of imaging technology, check and mail sorters, workstations and printers

Demonstrate experience in resource planning, work breakdown structure, risk/issue management, financial management, business continuity planning, implementation planning and scope management
Managed communications to executive sponsors and project team of project goals, roles, deliverables and milestones

August, 2007 -  August, 2007
Wireless Data Solutions Consultant

Wireless Data Solutions Subject Matter Expert SME assigned to work closely with account managers to identify, close and deliver wireless data solutions with particular emphasis in the customer s lines of business for Illinois and Wisconsin

Employ advanced and consultative selling techniques to lead the customer through the solution process by leveraging the base of value proposition, case study, work flow, ROI and Pilot Framework tools
Drive the sales engagement from identification of business value through creation and implementation of the technical solution. Serve as the data lead on responses to RFX s and unsolicited proposals
In collaboration with assigned Account Managers, develop plans to optimize wireless data sales in territory by prioritizing targeted accounts or solutions
Activity and opportunity management, account management, track responses and generate reports using sales force automation tools

March, 1995 -  March, 2007

August, 2003 -  August, 2007
Senior Technical Solutions Manager

Led the development of technical proposals for international, multi-tower, multi-million dollar outsourcing engagements for IBM Fortune 500 customers resulting in over $860M in revenue
Drove revenue through $860M in strategic outsourcing signings for IBM Global Services since 2003
Manage multiple multi-million dollar domestic and offshore projects, mergers and acquisitions, directing cross-functional teams of technical experts to analyze systems and processes and implement infrastructure improvements
Developed and manage project schedule, project budget, project scope, project resources, offshore resources, vendors and project risks and issues
Developed the Voice/Data Network and Midrange Server solution on global outsourcing engagements with Bangalore, India, Dalian, China, Europe, Latin America and Australia. Coordinated service delivery with in-country and global telecom providers
Developed IT Technical Solutions establishing global call centers utilizing Avaya Switches, Cisco Service Routers with Global Telecom providers for MPLS, IP, VPN and IP video and voice support
Led the Global IT Asset Management process and delivery enhancements on a $250M outsourcing contract
Evaluated, presented and sold technical solutions to clients and negotiate SOWs, SLAs and hardware, software and telecom vendor contracts
Designed project approach, strategy and detailed plans for IT infrastructure related projects
Led and negotiated supplier and vendor contracts, manage vendor relationships and interfaced with procurement, service delivery centers
Developed response to Requests for Proposals RFP s from clients

March, 1995 -  March, 2003
Project Manager

Execution of more than forty Bank of America technology projects ; develop road maps for enterprise solutions. Govern business and technical requirements gathering
Provide high-level oversight and governance of projects and programs using Project Management Institute methodologies

Education

Miscellaneous

Update senior management of project status and major issues.
Managed the conversion of approximately 8000 telephone lines from a public SBC DMS100 Centrex service to an Avaya 8700 premise based network. This conversion affected more than 3000 clients across 3 facilities in the downtown Chicago offices
Design, implement and support call center solutions utilizing SIP, VoIP, ACD/multimedia queuing, PBX or IP-PBX, Quality monitoring and reporting, IVR and self-service automation, Knowledge management, Workforce Management, Outbound dialing, Multi-media and Screen recording, Outbound dialing, Multi-site routing and Customer Satisfaction Surveys
Project managed the conversion of approximately 3500 desktops from an OS2 operating system to and NT platform. The project planning phase consisted of customer meetings, application identification and certification and testing
Managed the technology budget and deliverables for the Bank of America Check Clearing division, mainframe sorters, encoders, verification/imaging systems, server-based check processing systems and mechanical pneumatic folders
Successfully project managed the LAN/WAN and TELECOM deliverables for 3 Trader projects upgrading the existing mechanical key turrets to IPC UNIX digital display turret equipment, relocation and integration of 102 circuits and 919 phone lines and NICE Logger systems installation
Consulted directly with financial sponsors, end user clients, network engineers, telecommunications vendors, installation technicians, property managers and other service providing vendors associated with the project delivery
Provided business consulting, technical leadership and project management disciplines in the area of Computer Telephony Integration or VoIP, Network Workstation, Voice/Data Network management
Exercised procurement management to issue statements of work, vendor solicitation, source selection, contract administration, warranty agreements and contract close out for 6 separate technologies
Technology Exposure
Software Applications
Office, Project, Adobe Illustrator, Adobe Photoshop, Photoshop, ARIBA, Clarity, Salesforce.com, Lotus Notes, SAP, PeopleSoft, Skill Soft, Dreamweaver, Frontpage, Rational Rose, Clarity Performance Management CPM, PRISM, InSite, Test Director, Load Runner, WinRunner, ColdFusion, various Finance Systems, Billing Systems, Contact Relationship Management and Customer Relationship Management CRM applications, CTI, IVR, LiveMeeting, WebEx, NetMeeting, Flash, Acrobat, Illustrator, Captivate, Tivoli Asset Manager for IT TAMIT, Tivoli License Compliance Manager for zOS
Banking Applications Lockbox Platforms : VICOR, CMS, Wausau and UNISYS, Money Transfer System MTS, MoneyNet, Automated Clearing House ACH, Teller, Automated Teller Machine ATM, Vector Sort
Media Technologies Live Video Streaming, Webcasting, Search, Blogging, Podcasts and Mobile technologies
Platform, Operating System and Computer Language Exposure
Linux, UNIX, Windows, Vista, XP, Windows, NT, Windows 98, Windows 95, .NET, WebSphere, WebLogic, AS/400 RS6000, HP9000, Novell, SQL 2000, SQL 2005, Apple Mac, MS-DOC, December VAX, Delphi, Data General, Tandem, TSO/ISPF, CICS, various PCs, various IBM Mainframes, MAC OS Workstations, Visual Basic, JAVA, C, C++, COBOL, HTML, XHTML, DHTML, XML/XSL, ASP and Perl
Business Intelligence Tools Exposure
Data Warehouse, Crystal, Actuate, Cognos, Microsoft Analysis Services, Microsoft Reporting Services, SAP BW, Informix, ETL, Sql Server Business Intelligence
Database Exposure
ORACLE, SQL, SYBASE, Forte, Informix, DB2 and Access
Rita Mulcahy PMP Exam Prep Courses Completed
Lolita M. Preston
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