Objective
A+ , MCP 2000 UNIX , A/S400 Tech Support , Sys Admin


Summary

To be a system administrator/tech support for a reputable organization utilizing my 6 years of IT experience, training and resourcefulness to further our common goals.

A+ Certified, MCSE, CCNA Pending
IT Project Administrator.? Rollout, Network conversions
Windows 2000 Server, Professional Installation/Admin
Active Directory or Exchange 2000 or SQL Administration
Administration of IT Help Desk/ LAN
Professional IT Attitude or Team Oriented, Multi ? tasking or Prioritization Lab Support
Troubleshooting or Repair Hardware/Software
Laptop Technology Support/Repair, part replacement
IBM Desktop/Laptop Certified Technician
UNIX, OpenVMS, Novell 3x 4x

Network Protocols ? TCP/IP, NetBEUI, IPX/SPX, Experience w/Backups - Veritas, ArcServ/ Backup Exec.
Knowledge of IT Research, Documentation/Procedures

Cisco Router/Switch/Hub Setup Configuration experience.
Help Desk Ticket Software, Remedy, Magic
Blackberry, Palm Pilot, Dell Sony handheld Support
Email Support, Exchange, Outlook, Lotus Notes, Cc : Mail
Fast learner w/desire to learn new tools/technology

DRS Technologies, Sensors Targeting Systems - Jan 2005 to Present ? IT/MIS Technology Desktop Config.? Supported 200+ Desktop environments, troubleshooting answering helpdesk queue. Consolidated 2 locations, Torrance and Anaheim to Cypress during Feb and March of 2005. 1 of 6 members to support move of servers and all IT equipment and services. Also documented procedures, rollout/replacement of desktop O/S.

Skills :
PC H/W software Installation/Configuration
NT Server, NT Tools Utilities
MS Office 97/2000/XP Install/Support/Upgrade
VPN support, remote infrastructure sites
Phone support of CSR laptops/applications
Laptop or Notebook - H/W or software Administrator

Virus Protection Experience - McAfee, Norton
Install, updates DAT ? s, SuperDAT ? s
Network Admin/troubleshooting, tracing/sniffer

Monitor/control the performance/status of Network experience. w/TCP/IP, NETBEUI, DHCP, DNS, WINS, FTP
UFS, NTFS, FAT16/32
Email Server Support ? Exchange/Outlook
Ethernet or RJ 45 Cable installation
Troubleshooting or Repair Hardware/Software
Help Desk Tracking Implementation/Exp
Blackberry, Palm Pilot/ Symantec Ghost Software Installation

Enpointe Technologies - June 2004 to Nov 2004 ? IT/MIS Technology Desktop Config.? Supported contracts as an IT Technology for Service Center in Ontario, working on Desktop and laptop troubleshooting and hardware replacements. Also at MTV configuring 600+ desktops at their corporate offices in Los Angeles, removing Novell Client Services and applying security updates/patches. Also was at Cedar Sinai Medical Center rolling out Dell PC ? s with Windows XP at the hospital.

Regard Wireless Systems ? Feb 2004 to April 2004 ? Blackberry Rollout Project, Sony Motion Pictures - Project team member supporting high level Executives installing and backing up data from older black white ver. of Blackberry and restoring data and integrating phone sim chip, phone numbers/info. to new Blackberry and data from Lotus Notes.

3 Point Technical Staffing ? Nov 2003/Sept 2003/April 2002 ? Exchange Rollout, Help Desk Support, XP Rollout for Bank in Santa Monica ? Called back for assignment this Nov also Sept supporting 9x/NT/2K/XP as a consultant rolling out XP PC ? s. In April, rolled out new Compaq Deskpro PC's for customer service department utilizing Symantec Ghost. Created image utilized multicast to broadcast to clients. Configured TCP/IP and setup A/S 400 clients per dept. config.


Employment

2002 -  2001
P. Murphy Associate

Network Administrator ? Contract for lab installation of NT workstations to Network. Installation of software and hardware for users and training facility. Ran Help Desktop Support in multiple windows environment. Technical phone support and configuration changes/upgrades for laptops for field CSR ? s and remote users. Supported Cisco router and switch maintenance, tracing of cables, network troubleshooting, for TCP/IP

Network Administration Contract Positions ? short term Jan 2001 to Present 2004
Network Administrator - Supported approx. 60 users, Microsoft O/S, Win 95/98/NT/2000 hardware/software account administration for email, fax and phone system accounts. Setup application/configuration for Access/SQL. Daily systems checks, backups and all aspects of IT support. Network Administrator - Contract for rollout team for Orange County Social Services. Utilized ghost software and hard drive/data duplication for hw/sw support for NT O/S.

1997 -  2000

Computer System Administrator or Technical Services I - Supported of TL-22 Software Engineering Group. Was responsible for installing hardware and software for software engineering Flight Test operations business unit. Also implemented Digital, HP and SUN UNIX on server/stations on Hughes network for projects. Supported NT desktop with administrator rights for approx. 150+ end users, expanded to 600 at the end of tenure. Supported users by phone and first in contact. Troubleshooting network, H/W, software problems, interacting with EDS and CSC technical support and engineers. Developed and adapted an understanding of Hughes process, regulations and security procedures. Assembled different project labs for various satellite schedules - Flight operations and Simulation labs.

1995 -  1997
System . Administrator Compaq Server Cluster Administrator Business Unit Unique Administrator Migration Support ? Project Lead

Education

Miscellaneous

Computer Systems Analyst or Network Administrator - Lab coordinator, help desk supervisor, developed help desk administration procedures, handling multiple tasks, setting priorities as needed in paced environment. Supported all college administration staff, faculty and students while interacting with vendors and supporting process/inventory control. Novell Network, IBM A/S 400 administration and general hardware/ software support. Scheduled jobs, print and process for A/S400 mid-range system, applied PTF ? s and backups. Prioritized and maintained all daily IT functions. Supported all major projects like network implementations, upgrades and installation all workstations and servers, printers covering all offices and IT administration work on campus.

Novell Netware 3x/4x Server/Client Administrator.
IBM A/S 400 Administration
Installation of PTF ? s, Patches and updates
Microsoft Windows 3x, 95 NT 3.5
Installed Cisco Router/Switch Troubleshooting
PC H/W software Installation/Configuration
LAN Administration
MS Office 97 Install/Support/Upgrade
Terminal Emulation setup/config ? RUMBA
Help Desk Supervisor, answered, prioritized calls/logs
Hardware/Software Asset control
Created database inventory, Crystal reports
Monitor/control the performance/status of Network
Management of student workers ? schedules, training
Responsible for IT installation projects on campus
Computer Lab Support
Backups/Disaster Recovery Administration
All hardware/software installation support
Internet Implementation for campus
Responsible for all IT Projects on campus

NDT Inspection Certifications - Feb 1993 - College of Oceaneering